Am pleased to share with you an op-ed I wrote which was published today on
Sphere News/AOL -
http://www.sphere.com/2009/12/07/opinion-how-tiger-should-have-dealt-with-his-crisis/

(Dec. 7) — It’s not uncommon for celebrities to face a potentially image-killing crisis. It is, however, uncommon to see one handled as poorly from start to finish as Tiger Woods’ recent wreck and subsequent sex scandal.

At each step, Tiger made missteps that could have been avoided, leading to stories along the lines of “Tiger’s real crime? Not playing the media’s game” and “Tiger Woods Dodges Cops for Third Time.”

There’s no excuse the behavior that led to Tiger’s predicament, but the still-expanding fallout from his mishandling of these events provides lessons to celebrities, companies and anyone else who suddenly finds themselves at the center of a crisis.

Here are my top three crisis management rules:

Rule No. 1: Come clean and come clean quick. Instead of accepting his role in the spotlight and addressing the facts head on, Tiger ran for cover hoping it would all go away. But the fastest road to redemption in the public’s eye is an early and honest mea culpa.

That’s what Alex Rodriguez did earlier this year, when he stood in front of his teammates and the media and addressed his alleged steroid use head on. While certainly not an easy statement to make, it undeniably saved A-Rod’s career from taking the Barry Bonds route, and served as a launching pad for the best season of his career and praise from many of his former critics.

Rule No. 2: Keep your message consistent. As Bill Clinton can attest, the truth eventually comes out. So be clear, be honest and keep the story consistent. When similar allegations arose regarding David Letterman and young staff members, Letterman immediately took to the airwaves, admitted his wrongdoings and the circumstances surrounding them, and saw no ill effect in his ratings.

In contrast, Tiger’s only message for nearly five days after the accident was silence. And while he did eventually admit to his “transgressions,” his promise to “strive to be a better person and the husband and father that [his] family deserves” seemed to ring hollow as information surfaced regarding a renegotiation of his prenup in an effort to keep the family together.

Rule No. 3: Leave no gray area. From the moment reports of the accident happened, the only color surrounding the facts was gray. How did Tiger sustain the injuries he did in such a slow-moving, low-impact crash? Was his wife chasing him with a golf club? Was he impaired? And so on until another round of questions surfaced regarding alleged romps with various women. Tiger then made his brief admission of guilt but still failed to explain how the accident happened, why he was reportedly snoring on the ground as the family waited for an ambulance, etc.

Fortunately for Tiger, most if not all of his sponsors remain by his side, and his mastery of golf will continue to wow fans for years to come.

But no one will ever look at him the same way again, and this distinctive trademark is tarnished. The days of invincibility are over, if not on the course then in relationships, honesty and integrity.

Let’s hope others who make mistakes in life and business take a look at Tiger’s self-inflicted wounds and choose a different path of redemption in the public’s eye.
__________
Ronn Torossian is president and CEO of 5W Public Relations, one of the 25 largest PR firms in the U.S.

I have just returned from a whirlwind business trip where I visited 2 countries in 5 days. The trip was exciting, invigorating, but at the same time, exhausting.

En route to the airport, I received a call from a major political consultant. During the conversation, I realize we were both booked on the same flight. So, we sit in the business lounge and chat for over an hour and a half. Oddly enough, once on the plane, I ran into another acquaintance – the owner of a competing PR agency.  Good news: I got caught up on the industry. Bad news: I didn’t do the work I had planned to do during the flight.

During my time overseas, I was able to make some interesting cultural observations. Mainly, I am amazed by how intertwined business and politics are in smaller countries. Also, in comparison with the US, media impacts people’s daily lives on a much larger scale. To me, people overseas consume a higher volume of media hence PR messages and marketing are much different.

Lastly, before I go home for the evening (jetlag), I have a final observation – international travel and presence allows marketers and PR folks, like me, to conduct hands on market research and observation.  Watching people and the media in other countries surely impacts the Public Relations messages I use here at my agency.  Always food for thought.

Ronn Torossian

5WPR

Woods wants privacy, but he surrendered that a long time ago

http://www.suntimes.com/sports/telander/1918371,CST-SPT-rick03.article
Ronn Torossian
5W PR

Arrived at the office pre-7 AM today as I have a major international business trip planned for 5 days; and it means preparation and extra work for ongoing items. Overseas travel always means exhaustion (and of course the necessary annoyance of airports and flights).

Nevertheless, international travel, and travel in general, I believe is a necessity for anyone successful in public relations or marketing, as it allows minds to widen, trend spotting and observations of different consumer, media and government behavior.  All necessities to succeed in this crazy business called PR.

Don’t have the time this week to really follow the ongoing Tiger Woods saga, but this issue will not go away without him addressing it.  The concept of privacy in today’s celebrity driven era of course doesn’t exist, and one who has made millions of dollars in corporate sponsorships frankly doesn’t deserve said privacy.

As I was quoted today saying in numerous papers, the ultimate PR question is: At what point does he answer these questions and make these doubters go away to ensure his legacy and his earnings?

Ronn Torossian

5WPR