brand messaging

In a digital world where consumers expect businesses to be transparent about who they are and what they stand for, companies that send mixed messages make it difficult for consumers to connect with their brands.

Even though every brand has a purpose, not all brands know how to effectively communicate their vision, voice and values to consumers. This is compounded by the fact that most marketers manage more than one social network and simply don’t have the time or resources to create a cohesive brand experience for target audiences across all digital channels.

However, businesses that don’t take the time out to define their brand message, risk confusing their fans and followers on social media. While brand content doesn’t have to be identical across social platforms, a brand’s value proposition can’t change and must be consistently communicated to consumers.

Regrettably, inconsistent messaging on social media is often the result of marketers trying to imitate the success of the top brands they admire. While imitation may be the sincerest form of flattery, copying another brand’s voice, tone or look and feel isn’t the best strategy because it comes off as being inauthentic and may even clash with a brand’s existing value system.

All too often, brands desperate to build a larger following will change the way to communicate with audiences on their social media channels and owned digital properties. However, many marketers tend to forget that one brand’s communication strategy may not always work for another.

Social media has drastically changed the way brands communicate with consumers. Brands that want to compete have learned to adapt their content for multiple short- and long-form social publishing platforms. While their messaging tends to vary (especially with regard to length) based on where brand content is being posted, smart marketers know that a brand’s overall personality must be consistent.

Even though it’s a good idea to adjust and optimize messaging for specific content channels, mimicking the voice and tone of a brand with vastly different values can be a death sentence for an aspiring brand. How one top brand communicates with its Gen Z following on Instagram may not be the right approach for another brand trying to appeal to female consumers on Facebook, which is why brands that attempt to communicate their values to consumers in borrowed voices are in grave danger of losing the qualities that set them apart in the first place.

Some marketers even go so far as to experiment with different brand identities on each one of their social channels. Unfortunately for them, this “let’s see what works and what doesn’t” mindset can result in long-term problems for their brands. While this approach may provide marketers with insights into the type of content that resonates with broader target audiences, it also risks confusing their core brand messaging and values.

Too often, brands that don’t have clearly established identities will choose to inject other brands’ personalities into their own messaging without realizing that their adoptive identities are in conflict with their existing value systems. As a result, this type of copycat behavior leads to fragmented identities and inconsistent messaging that alienate consumers from the brands they love by breaching their trust.

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Ronn Torossian is the Founder, President and CEO of New York-based 5W Public Relations. He has overseen the company's rapid growth and expansion to the Inc. 500 list, as well as provided counsel to hundreds of companies, including members of the Fortune 500, Inc. 500 and Forbes 400. His work spans global interests, corporate entities, high-profile individuals, regional business entities, government agencies and academic institutions - both on routine public relations matters and extremely sensitive issues. One of the foremost public relations experts in the U.S., Torossian is known for his aggressive, results-focused orientation, as well as his close working relationships with members of the media, influencers, decision makers, politicians and celebrities. At 5W Public Relations, Torossian's client experience has included programs for Coca-Cola, Microsoft, Anheuser-Busch, Barnes & Noble, Cantor Fitzgerald, IHOP, McDonald's, Evian, EDS, VeriSign, XM Radio, Seagram's, The Loews Regency, Bad Boy Worldwide Entertainment, Marriott Hotels, Vail Resorts, Pamela Anderson, Snoop Dogg, the Government of Israel, and others. Referred to by The New York Post as a "publicity guru," by Fox News as a "high-powered PR CEO," by Tyra Banks as a "crisis management guru," and by CNN as "a leading PR expert," Torossian is regularly featured in and quoted by the media, including by CNN, Fox News Channel, MSNBC, NBC, The New York Times, and others. CBS National News said "Ronn Torossian knows spin," and a New York Times feature story on Torossian referred to him as "The consummate hard-driving, scrappy NY publicist." Earlier in his career, Torossian was a Vice President/Group Director for one of The InterPublic Group's (IPG) largest PR agencies, where he was responsible for significant client growth and successful client programs, including work for Clinique, Fox News Channel, DHL, Hard Rock Café and others. A resident of Manhattan’s Upper West Side, Torossian was named to the Advertising Age "40 Under 40" list, PR Week's "40 Under 40" List, is a regular lecturer at universities and conferences, a member of Young Presidents Organization (YPO) and a board member of numerous non-profit organizations.

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