Archive for the ‘EMPLOYEES’ Category

MBA & JOB OPPORTUNITIES 2009

Monday, May 4th, 2009

This weekend, I had a scary discussion with a soon-to-be Wharton business school graduate.  He told me that, in his estimate, 50% of his graduating class doesn’t have jobs; while they have to start repaying loans in September, he expects many of them will simply default.  Surely, their parents are making less money and many will have families of their own to support.  There’s never before been a time when a Wharton MBA graduate didn’t have an immediate job opportunity.

Unique times indeed.

Ronn Torossian

5WPR

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A KIND NOTE

Monday, April 27th, 2009

Someone who worked for 5WPR for 4 years and left the agency to pursue another career sent me the following note today, which I very much appreciated and wanted to share:

Brain has been racing since 5am. Thinking about my time here and I want to let you know what has meant the most:

What I learned:

Working hard - set a pace and make people keep up with you not the other way around

Be responsive - answer emails quickly no matter how busy

Everything is a learning experience - good or bad decisions ideas etc, get *something* out of everything

Ronn Torossian

5WPR

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THE DOMINO’S PR FIASCO: SOCIAL MEDIA & PR CRISIS

Tuesday, April 14th, 2009

In the past few hours, videos of several Domino’s employees engaging in disgusting behavior (see: 1 and 2) have circulated through blogs and social media platforms, causing quite an uproar and brand damage to one of the nation’s leading pizza chains.

This is the changing face of PR in the era of social media. While the business of public relations is fast moving and days are unpredictable, social media comes equipped with videos (with brand images connected) and spreads faster than ever before.  Faster than daily newspapers can come out or TV programs can run updates.  Dangerous and scary.

Domino’s, to their credit, responded quickly and with well-delivered wording:  “The ‘challenge’ that comes with the freedom of the internet is that any idiot with a camera and an internet link can do stuff like this - and ruin the reputation of a brand that’s nearly 50 years old, and the reputations of 125,000 hard-working men and women across the nation and in 60 countries around the world.”

While there have always been rumors, and the advent of the Internet created sites to exchange information, today with video and social media, information can spread more quickly than ever before.  Luckily for them , Domino’s caught this very quickly, but they still could not stop brand damage from being done.  

In the age of instant communication, media and social monitoring is more vital than ever.   This story is still being told.

Ronn Torossian

5WPR

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CHIEF REVENUE OFFICER – I VOTE NO!

Monday, March 30th, 2009

I clipped an advertisement from a magazine today, and as I was getting ready to dial the number to inquire about the service , I saw the contact said to call a Chief Revenue Officer (CRO).  I couldn’t help but think, as a customer, can I get the best deal possible dealing with the CRO or is he only about maximizing revenue (as his title implies)?  And shouldn’t every single employee be all about maximizing revenue?

From a marketing (and sales) perspective I really don’t like the title and would advise against using it.

Ronn Torossian

5WPR

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RECREATION IS BUSINESS TOO. STOP THE MEDIA PARANOIA!

Monday, March 30th, 2009

This week, I read one of the most absurd articles I have seen in a very long time in The Wall Street Journal.  A quarter of a page was devoted to – stop the presses! – $25,000, the amount that CVS spent on golf outings for its top executives. Using that amount of ink on a non-story like this is simply absurd. If this environment continues, many businesses will simply not be able to function.

Every single day, businesses hold conferences and conventions, entertain clients, and even golf with them. In the year 2009 (and for quite a while before that), business isn’t conducted 9 to 5, and relationships are often built in non-traditional ways. What’s the big deal? Twenty-five thousand dollars? How many deals does that close? Two summers in a row, during different economic times, I rented a luxurious house in the Hamptons (at a significantly larger fee than CVS paid for their bigwigs to golf) to entertain clients, allow employees a getaway, etc. It was good for business and garnered many relationships that had a return well beyond the summer rental fee. I would venture that CVS receives ROI from perks.

The media and the government need to stop this craziness. Sponsorships aren’t bad, marketing isn’t bad, and perks aren’t bad. They are necessary in business, and not allowing them will cause the economy to suffer even further.

Ronn Torossian
5WPR

 

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AWARDS & PR AGENCIES… AND TIPS FOR BUSINESS SUCCESS

Monday, March 23rd, 2009

Two separate postings this Monday on some of my weekend reading:

1: As 5WPR continues to achieve success, we have at times second guessed our policy to not enter any of the awards programs offered by the industry (other than rankings awards which simply require us to submit tax forms – fastest growing, INC, etc.).  While I do understand arguments about recognizing staff for great work, I have always been concerned about revealing our successful, creative initiatives to competitors.  Additionally, these awards are tremendously time consuming and expensive.

We are proud that we have achieved success without having a stand-alone marketing or new business department for 5WPR, so  I found this AdAge article about the tremendous cost of these programs quite interesting.  This survey further validated my decision to not have 5WPR enter these programs.

2:  I also found the Best Life article on one of hip-hop’s greatest entrepreneurs, Jay Z, to be great reading.  The “mainstream” business community often doesn’t recognize the positive attributes that the most successful hip-hop entrepreneurs bring to the business community.  Jay Z’s business principles outlined here are a must read.

Ronn Torossian

5WPR

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ENTITLEMENT VS. SURVIVAL

Wednesday, March 11th, 2009

Employees today must realize how very difficult it is to run a company, and they must abandon all sense of entitlement.  The only entitlement one can (hopefully) expect these days is a paycheck.  There can be no downtime and no concessions – work must be at maximum intensity. Companies today are driving a car in the midst of a terrible thunderstorm, and concerned with just surviving to the next exit.  It will take incredible focus, determination and sacrifice to get there.

This means more work and no complaining.  Across the board, it’s time to repay your company for all they do.  This crisis is very real, with no end in sight.  Warren Buffett conceded that it is “an economic Pearl Harbour,” and it truly needs to be treated like a war.  With many of the smartest business people I’ve met shedding staff en masse, cutting salaries and withering by the minute, employees across the board need to be much more serving and much less entitled.  From realizing reviews won’t happen on time, to requesting less and doing more, it’s simply time to be thankful you have a job. 

This week’s Shouts & Murmurs column from The New Yorker is meant to be humorous, poking fun at the extreme cost-cutting measures companies have had to adopt, but in many ways, it is scarily accurate.

Ronn Torossian

5WPR

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SMALL BUSINESSES AREN’T THE STIMULUS ANSWER

Tuesday, March 3rd, 2009

As published today on OdwyerPR.

As a 34-year-old, born-and-bred New Yorker, as I read the details of Barack Obama’s stimulus plan, many memories come to mind. A product of the NYC public school system, I have worked hard for my money, and according to government classifications am “rich”, as I have made many sacrifices to get to where I am.  I’ve weathered a divorce, failed friendships, dwindling family time, and many others sacrifices entrepreneurs make, and I am sure these self-sacrifices will continue. 

Growing up in a Bronx household where my mother worked very hard, we were “latchkey” kids.  I worked 40 hours a week from the age of 11 in a local pizzeria run by a 30-something, hardworking Italian immigrant.  This man saved his money to open the business and worked 90 hours a week there to send his two young children to Catholic school.  My mom was the daughter of Holocaust survivors, who had instilled in her a unique endurance, but she was stubborn and refused to ever accept help from anyone.  It had to always be her way, and she refused to lose. We never asked nor received any help from the government.  My mother raised my sister and me to believe in ourselves, and she sacrificed herself tremendously so we could advance.

Prior to entering the field of Public Relations, I had one job.  I worked in that same local pizzeria every day until I was 23 years old.  Summers? Eighty hours a week doing dishes, mopping floors, and delivering pizza.  Though it was grueling, I loved it and wouldn’t change it for the world. But from a young age, I promised myself my children would never want for anything.

I was blessed to be accepted to an elite NYC public school, Stuyvesant HS.  I managed to avoid attending my local Bronx high school, described at the time as “one of the most dangerous high schools in the country,” by taking the subway system an hour and a half each day in the pre-Rudy Giuliani NYC.  Those were the lovely days of boom-boxes, graffiti and muggings every minute.  From the age of 14, I learned to navigate those causeways safely in order to reach school.  In high school, I met driven, focused young people for the first time, and was inspired to work harder.  Despite being accepted to numerous elite private colleges, I attended a NY State School, which I graduated from in 3 years after working hours and hours.  Memories of my mother clipping coupons, always picking up pennies from the floor, having me return bottles for the 5 cent return (in the pre-green days), and never using credit cards because you never knew if you’d be able to pay the bills remain in my mind then and now.

I started my agency, 5W Public Relations, in 2003.  Since then, it has grown to become one of the 20 largest independent PR agencies in the U.S., ending 2008 with nearly $12 million in revenue.  We have no debt, pay all vendors on time, and have always had a profitable business, as we work very hard and deliver results.  We don’t accept complacency; we demand and deliver.  We have never had a line of credit, don’t carry credit card balances and pay our bills.

Government to date has affected my firm in many ways: we have footed the bill for jury duty for countless employees; we have matched Medicare tax rates (with little faith the system will exist when most of my employees will eventually need it); and as my firm grew, we paid extra commercial real estate taxes.  Yet, we have always followed the letter of the law and kept forging forth.

Over the last few months, my firm, like many other companies across the world, has seen our business depreciate.  We have lost clients due to finances, collections have become much harder, and we have had layoffs.  Yesterday, the stimulus package arrived at my business.  We learned that my firm will have to pay 65% of COBRA’s costs for each laid-off employee, eventually to be reimbursed in some form of tax credits (as a business owner I pay and pay and pay – and never seem to get credits).  This stimulus package adds bills to my business, which is already down and suffering from lower cash flow. 

I hear about New York’s governor proposing to raise taxes another 4 percent and Obama consumed with the popular tale of “taxing the rich.”  Growing up in NYC, I always viewed the rich as elite folks who were billionaires – Rockefellers who ran humongous publicly-traded corporations – not my boss from 20 years ago, who owns seven local pizzerias and surely makes more than the $250,000 a year our President and Governor deem as the salary of the rich.  These so-called rich are the people who create jobs and who sacrifice.  People who work hard.

Today’s government is putting more strain on the hardworking entrepreneur.  It is taxing energetic people who sacrifice every day to create opportunities for others as well as themselves.   This is simply not the answer to the nation’s devastating problems.  Countless small businesses are comatose and need stimulation; it’s not their responsibility to bail out individuals.   The drivers of the American economy aren’t the poor and the jobless, but the entrepreneurs who create the opportunities for these jobless Americans.

The new government taxes will result in more job losses.  They will penalize the productive and give needlessly to the unproductive.  They will relinquish an entrepreneur’s motivation to work even harder to provide jobs.  This political hurricane sweeping through our businesses will change the country’s landscape for the worse.  It’s nothing more than un-American.  (And by the way, don’t forget, when I die, my kids will be taxed another 50 percent on my money.)

Ronn Torossian

5WPR

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SNOW & PR

Monday, March 2nd, 2009

Why is the whole media business consumed with NYC’s snow today (and really, every snow day)?  It always amazes me – inches and inches and columns of space on the weather.  Snow will fall and blow around, and schools will be cancelled, airports delayed and the commute will take a few more minutes.  What else is new?  Is it really that major a story every time it snows?

Separately, whenever it snows there is a unique opportunity for PR pros to place “talking heads” on media and live TV shows, as pre-booked guests may be snowed in.  Chaos because of the weather means you may be able to slip on a guest on who wouldn’t have otherwise been on the air.  Take advantage whenever you can – rapid response public relations.

Ronn Torossian

5WPR

 

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NO EXPERTS & THE STIMULUS PACKAGE AS IT ARRIVED AT A PR AGENCY

Friday, February 27th, 2009

Simply an unbelievable day…

1: As I have stated before, jobs and daily tasks have changed for all, including me.  I am spending more time pitching clients to the media every single day.  I want and need to be more connected than ever before to hands-on activities core to our business.  Paramount to achieving success in media relations is often positioning clients in individual spaces as experts.  This builds credibility and ensures that they get quoted on a regular basis.  Today, I received an amazing one-line response to an expert pitch from a major business reporter I deal with regularly at a top-tier magazine:

“There is no such thing as business or financial experts.  They are all liars.  I will not read any ‘expert’ pitches.”  Verbatim.  WOW.

2:  I grew up without much money.  I started working 40 hours a week at age 11 in a Bronx pizzeria.  I kept working at that same pizzeria, sometimes 40 hours a week and sometimes 80, up until the age of 23 or so.  My family never received any help from the government, nor did we expect any.  I was blessed to start a business in January 2003 after working very hard at other PR firms, and since then, I have thank g-d built that business up from working even harder.  Every day is a struggle; every day as an entrepreneur is challenging.  I consider myself an entrepreneur – involved in a number of ventures, I assume accountability for risks and outcomes.  It’s difficult. As such, I don’t ask, nor expect help from the government.  I increasingly learn that they don’t make it easy to succeed.  Today, I was shocked when I learned of the government’s intrusion into my small business, via the stimulus package, which we have heard endlessly about.

We learned that 65% of COBRA payments, which we offer to laid-off employees (and gives former employees the right to continue group health insurance benefits for 18 months), will now need to be paid for by 5WPR (and in some shape, form or manner supposedly reimbursed via tax subsidies). Of course, everyone has the right to health insurance, but this stimulus package’s 65 percent COBRA subsidy is paid for by the employer (me), adding significant bills to the small business owner (whose business is already down and suffering from lower cash flow). 

I couldn’t say it better than this article on MSNBC:
“…employers have to pay the subsidy upfront….  Employers…have to give the government a short-term loan.” 

So, the reward for the small business owner is that he now has to subsidize the employee that he presumably couldn’t afford to pay, or who wasn’t performing up to snuff.  Furthermore, “the employer must reach out to both those who took COBRA at that time and to those who didn’t take it.”  Once again, they’re forcing small businesses to spend time on non-revenue generating activity.  A capitalist environment?  At 5WPR, we are focused on servicing our clients and bettering our business – Should we focus at this time on non-revenue generating activity ?

I also don’t understand where the government thinks this money will come from.  Most likely, employers will have no choice but to increase healthcare costs and contributions from current employees. The answer in this economy isn’t taxing small businesses, but providing us with incentives, growth and opportunity, which we have always passed along to our employees.

Ronn Torossian
5WPR

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Previous Posts

MEDIA AND THE CHANGING RULES
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INDIVIDUALS, PUBLIC RELATIONS & 60 THOUSAND THOUGHTS A DAY
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MEDIA – CENSORSHIP AND THE RULES ?
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SMARTS ISNT ALWAYS ENOUGH: SUCCESS TIPS
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“LIFE IN THE MEDIA BUBBLE”: IMPLICATIONS FOR PR INDUSTRY
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THE CLIENT ISN’T ALWAYS RIGHT – PR & THE CREATIVE PROCESS
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PUBLIC RELATIONS - VALUE YOUR PR TIME
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PUBLIC RELATIONS AND BEING THANKFUL
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CHANGING MEDIA BY THE DAY, BY THE MINUTE
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CLIENTS AREN’T ALWAYS RIGHT - TALES OF A NYC PR FIRM IN 2009
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MEDIA & PR COMMUNICATIONS OVERSEAS
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SMELL THE ROSES
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INFLUENCERS, SOCIAL MEDIA & PR OUTREACH
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CHANGING FACE OF MEDIA & PR
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NEW BUSINESS, PR AND THE ECONOMY: THE COST-BENEFIT ANALYSIS OF PURSING NEW BUSINESS
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MBA & JOB OPPORTUNITIES 2009
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2009 MEDIA CREATION
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CONTENT CREATION: MEDIA & PR
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GOOD NEWS IN A TOUGH ECONOMY: TOP 25 PR FIRM
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A KIND NOTE
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TWITTER, SOCIAL MEDIA & PUBLIC RELATIONS
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LEAN & MEAN - NO DECISION BY COMMITTEE
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THOUGHTS FOR SMALL BUSINESSES
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THE DOMINO’S PR FIASCO: SOCIAL MEDIA & PR CRISIS
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METS, CITIGROUP, PR & BRANDING
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