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Archive for the ‘EMPLOYEES’ Category

ENTITLEMENT VS. SURVIVAL

Wednesday, March 11th, 2009

Employees today must realize how very difficult it is to run a company, and they must abandon all sense of entitlement.  The only entitlement one can (hopefully) expect these days is a paycheck.  There can be no downtime and no concessions – work must be at maximum intensity. Companies today are driving a car in the midst of a terrible thunderstorm, and concerned with just surviving to the next exit.  It will take incredible focus, determination and sacrifice to get there.

This means more work and no complaining.  Across the board, it’s time to repay your company for all they do.  This crisis is very real, with no end in sight.  Warren Buffett conceded that it is “an economic Pearl Harbour,” and it truly needs to be treated like a war.  With many of the smartest business people I’ve met shedding staff en masse, cutting salaries and withering by the minute, employees across the board need to be much more serving and much less entitled.  From realizing reviews won’t happen on time, to requesting less and doing more, it’s simply time to be thankful you have a job. 

This week’s Shouts & Murmurs column from The New Yorker is meant to be humorous, poking fun at the extreme cost-cutting measures companies have had to adopt, but in many ways, it is scarily accurate.

Ronn Torossian

5WPR

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SMALL BUSINESSES AREN’T THE STIMULUS ANSWER

Tuesday, March 3rd, 2009

As published today on OdwyerPR.

As a 34-year-old, born-and-bred New Yorker, as I read the details of Barack Obama’s stimulus plan, many memories come to mind. A product of the NYC public school system, I have worked hard for my money, and according to government classifications am “rich”, as I have made many sacrifices to get to where I am.  I’ve weathered a divorce, failed friendships, dwindling family time, and many others sacrifices entrepreneurs make, and I am sure these self-sacrifices will continue. 

Growing up in a Bronx household where my mother worked very hard, we were “latchkey” kids.  I worked 40 hours a week from the age of 11 in a local pizzeria run by a 30-something, hardworking Italian immigrant.  This man saved his money to open the business and worked 90 hours a week there to send his two young children to Catholic school.  My mom was the daughter of Holocaust survivors, who had instilled in her a unique endurance, but she was stubborn and refused to ever accept help from anyone.  It had to always be her way, and she refused to lose. We never asked nor received any help from the government.  My mother raised my sister and me to believe in ourselves, and she sacrificed herself tremendously so we could advance.

Prior to entering the field of Public Relations, I had one job.  I worked in that same local pizzeria every day until I was 23 years old.  Summers? Eighty hours a week doing dishes, mopping floors, and delivering pizza.  Though it was grueling, I loved it and wouldn’t change it for the world. But from a young age, I promised myself my children would never want for anything.

I was blessed to be accepted to an elite NYC public school, Stuyvesant HS.  I managed to avoid attending my local Bronx high school, described at the time as “one of the most dangerous high schools in the country,” by taking the subway system an hour and a half each day in the pre-Rudy Giuliani NYC.  Those were the lovely days of boom-boxes, graffiti and muggings every minute.  From the age of 14, I learned to navigate those causeways safely in order to reach school.  In high school, I met driven, focused young people for the first time, and was inspired to work harder.  Despite being accepted to numerous elite private colleges, I attended a NY State School, which I graduated from in 3 years after working hours and hours.  Memories of my mother clipping coupons, always picking up pennies from the floor, having me return bottles for the 5 cent return (in the pre-green days), and never using credit cards because you never knew if you’d be able to pay the bills remain in my mind then and now.

I started my agency, 5W Public Relations, in 2003.  Since then, it has grown to become one of the 20 largest independent PR agencies in the U.S., ending 2008 with nearly $12 million in revenue.  We have no debt, pay all vendors on time, and have always had a profitable business, as we work very hard and deliver results.  We don’t accept complacency; we demand and deliver.  We have never had a line of credit, don’t carry credit card balances and pay our bills.

Government to date has affected my firm in many ways: we have footed the bill for jury duty for countless employees; we have matched Medicare tax rates (with little faith the system will exist when most of my employees will eventually need it); and as my firm grew, we paid extra commercial real estate taxes.  Yet, we have always followed the letter of the law and kept forging forth.

Over the last few months, my firm, like many other companies across the world, has seen our business depreciate.  We have lost clients due to finances, collections have become much harder, and we have had layoffs.  Yesterday, the stimulus package arrived at my business.  We learned that my firm will have to pay 65% of COBRA’s costs for each laid-off employee, eventually to be reimbursed in some form of tax credits (as a business owner I pay and pay and pay – and never seem to get credits).  This stimulus package adds bills to my business, which is already down and suffering from lower cash flow. 

I hear about New York’s governor proposing to raise taxes another 4 percent and Obama consumed with the popular tale of “taxing the rich.”  Growing up in NYC, I always viewed the rich as elite folks who were billionaires – Rockefellers who ran humongous publicly-traded corporations – not my boss from 20 years ago, who owns seven local pizzerias and surely makes more than the $250,000 a year our President and Governor deem as the salary of the rich.  These so-called rich are the people who create jobs and who sacrifice.  People who work hard.

Today’s government is putting more strain on the hardworking entrepreneur.  It is taxing energetic people who sacrifice every day to create opportunities for others as well as themselves.   This is simply not the answer to the nation’s devastating problems.  Countless small businesses are comatose and need stimulation; it’s not their responsibility to bail out individuals.   The drivers of the American economy aren’t the poor and the jobless, but the entrepreneurs who create the opportunities for these jobless Americans.

The new government taxes will result in more job losses.  They will penalize the productive and give needlessly to the unproductive.  They will relinquish an entrepreneur’s motivation to work even harder to provide jobs.  This political hurricane sweeping through our businesses will change the country’s landscape for the worse.  It’s nothing more than un-American.  (And by the way, don’t forget, when I die, my kids will be taxed another 50 percent on my money.)

Ronn Torossian

5WPR

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SNOW & PR

Monday, March 2nd, 2009

Why is the whole media business consumed with NYC’s snow today (and really, every snow day)?  It always amazes me – inches and inches and columns of space on the weather.  Snow will fall and blow around, and schools will be cancelled, airports delayed and the commute will take a few more minutes.  What else is new?  Is it really that major a story every time it snows?

Separately, whenever it snows there is a unique opportunity for PR pros to place “talking heads” on media and live TV shows, as pre-booked guests may be snowed in.  Chaos because of the weather means you may be able to slip on a guest on who wouldn’t have otherwise been on the air.  Take advantage whenever you can – rapid response public relations.

Ronn Torossian

5WPR

 

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NO EXPERTS & THE STIMULUS PACKAGE AS IT ARRIVED AT A PR AGENCY

Friday, February 27th, 2009

Simply an unbelievable day…

1: As I have stated before, jobs and daily tasks have changed for all, including me.  I am spending more time pitching clients to the media every single day.  I want and need to be more connected than ever before to hands-on activities core to our business.  Paramount to achieving success in media relations is often positioning clients in individual spaces as experts.  This builds credibility and ensures that they get quoted on a regular basis.  Today, I received an amazing one-line response to an expert pitch from a major business reporter I deal with regularly at a top-tier magazine:

“There is no such thing as business or financial experts.  They are all liars.  I will not read any ‘expert’ pitches.”  Verbatim.  WOW.

2:  I grew up without much money.  I started working 40 hours a week at age 11 in a Bronx pizzeria.  I kept working at that same pizzeria, sometimes 40 hours a week and sometimes 80, up until the age of 23 or so.  My family never received any help from the government, nor did we expect any.  I was blessed to start a business in January 2003 after working very hard at other PR firms, and since then, I have thank g-d built that business up from working even harder.  Every day is a struggle; every day as an entrepreneur is challenging.  I consider myself an entrepreneur – involved in a number of ventures, I assume accountability for risks and outcomes.  It’s difficult. As such, I don’t ask, nor expect help from the government.  I increasingly learn that they don’t make it easy to succeed.  Today, I was shocked when I learned of the government’s intrusion into my small business, via the stimulus package, which we have heard endlessly about.

We learned that 65% of COBRA payments, which we offer to laid-off employees (and gives former employees the right to continue group health insurance benefits for 18 months), will now need to be paid for by 5WPR (and in some shape, form or manner supposedly reimbursed via tax subsidies). Of course, everyone has the right to health insurance, but this stimulus package’s 65 percent COBRA subsidy is paid for by the employer (me), adding significant bills to the small business owner (whose business is already down and suffering from lower cash flow). 

I couldn’t say it better than this article on MSNBC:
“…employers have to pay the subsidy upfront….  Employers…have to give the government a short-term loan.” 

So, the reward for the small business owner is that he now has to subsidize the employee that he presumably couldn’t afford to pay, or who wasn’t performing up to snuff.  Furthermore, “the employer must reach out to both those who took COBRA at that time and to those who didn’t take it.”  Once again, they’re forcing small businesses to spend time on non-revenue generating activity.  A capitalist environment?  At 5WPR, we are focused on servicing our clients and bettering our business – Should we focus at this time on non-revenue generating activity ?

I also don’t understand where the government thinks this money will come from.  Most likely, employers will have no choice but to increase healthcare costs and contributions from current employees. The answer in this economy isn’t taxing small businesses, but providing us with incentives, growth and opportunity, which we have always passed along to our employees.

Ronn Torossian
5WPR

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JOBS IN PR… THE YOUNG & THE HUNGRY

Friday, February 20th, 2009

I had lunch today with a group of junior employees, preceded by a meeting with a star former intern looking for advice on his career quest (he lamented, “Could there ever be a harder time?”).  Contrary to public opinion, I think now could be the ideal time for young people to succeed.  Certainly, they are in a better spot than older people who are struggling.  Young people have energy and can go and do endlessly.  Now is the time to use that edge.  There’s less pressure at home, no pre-conceived notion of how to do things, and hopefully not as much debt (or bad mortgage).  If it truly is a new economic world, young people have the best opportunities to succeed in it.  Albeit untraditional opportunities, but opportunities nonetheless.

 

I had the chance today to attend a class with my Rabbi, who spoke of people taking vacations to deal with the pressure during times like these.  As he said, now more than ever isn’t the time to take vacations.  Will the pressure and problems be solved after vacation?  No.  In reality, the problems and pressure will be twice as bad upon your return.  Now is the time to work twice as hard. Vacations will only compound the problems.  

 

Similarly, as an entrepreneur, I understand that there is no such thing as a business idea that is 100% right.  People doubting you at times is a healthy thing.  There will always be some opposition, because one who has no enemies has never done anything.  It’s not easy to succeed, or everyone would be successful.  Right now, it’s more important than ever before to keep your head down, focus, work hard and refuse to give in.  Do better and don’t accept failure.

 

Here at 5WPR, we have actually hired a new full-time recruiter simply to pursue employees who are willing and able at times such as these to do the extraordinary.  Have a client you need serviced properly, but your agency’s falling apart? Call me… Have a small agency but can no longer pay the bills? Are you someone who can get a media hit an hour? We firmly believe these people exist, and we are actively seeking them out. 

 

This isn’t the time to make short-term mistakes, which harm one’s long term success.  Short-term solutions with a long term vision are the way to victory.

 

Ronn Torossian

5WPR

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PUBLIC RELATIONS & THE BUSINESS OF MEDIA

Monday, February 9th, 2009

Public Relations is a very difficult business.  It’s a business that is hard to measure; people pay us a monthly retainer in the hopes we will produce results.  It’s tough.

There’s been recent news of ABC firing 5 percent of their staff, and Bloomberg, for the first time ever, cutting 100 jobs, on top of daily reports of publications folding and editorial staff being consolidated.  For us, that means that we need to pitch media much longer to get the right person on the phone.  It means we have to spend a lot more time explaining to clients why their segment was cancelled or their filmed interview was postponed (less staff to interview/film).  There’s simply more confusion in the news room, with less staff to cover the same amount of news (the news isn’t stopping).

It’s a tough business, and it’s certainly not getting any easier.  Here are a few quick (free) top-line suggestions:

Write shorter and more to the point pitch letters to reach the media.

Include quotes in your releases and pitch letters which can be plugged into news stories (not self-serving)

As a PR firm, offer multiple experts and try to say yes as often as possible.  For example, this week a producer needed three experts for a story and we had two clients immediately available.  In order to make the segment work, we did the legwork and had a competing friendly PR firm find the third expert for us.  We presented it as a package to the producer – all available with one call, back to back scheduled interviews.  We effectively eliminated the back and forth time that would happen with three different PR people.

Be flexible with your schedule – the media only has so many cameras and so many reporters on staff right now.  If you wait in a newsroom (as I did, unexpectedly, this week for an hour), have your blackberry/laptop with you and prepare to be working.

Be media trained – to the point, easy to understand and quotable.

Make more phone calls than before.  Many Reporters & Producers are reading less email since the emails from laid off editorial staff are forwarded to the inboxes of the people still employed.
 
Oh, the joys of a PR agency.

Ronn Torossian

5WPR

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MAKE IT HAPPEN - FOR A PR AGENCY OR ANY BUSINESS!

Wednesday, January 7th, 2009

I was copied today on a note from the President of one of our clients.  I found it inspiring and absolutely truthful, so I wanted to share an excerpt.  In many senses, every business today is a start-up, which makes this advice so universal.  I try and adopt this attitude every day for myself and my employees:

“Guys: There are make or break moments in any company’s life….  So for all of us here this month, we need to live and breathe the big and little things associated with our business.  I want everyone to have a fully rounded life, but if you’re here and you see your deskmate sticking around doing something incredibly scintillating like affixing mailing labels or QA’ing a new feature on our QA site, ask if you can help if you’re not involved in a pressing assignment yourself.  You will see me do this too.  If I don’t do it enough, knock me upside the head.  There’s no hierarchy at a startup when it comes to winning.  Moreover, no one here has the franchise on ideas.  So, if you are in the shower and you have a great idea for how we can increase the buzz for either project, mention it to me directly.  Hmmm…I won’t be IN the shower with you, so take a quick note when you hop out and dry it off so you can read it later.
Look for opportunities in your daily life and think outside the box. We are small and nimble.  We can attack a great idea quickly. We’ve all hopefully had a restful holiday with friends and family, but if we’re doing anything right this month, it should feel like an all-out sprint every day.”

This note was copied and is being posted with permission from Sue Heilbronner, President of Webook

I agree.

Ronn Torossian
5WPR

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MEDIA CUTBACKS, PRESS CONFERENCES… AND INTERNS ?

Wednesday, December 24th, 2008

Today we held a press conference for a client, and we were very pleased with the amazing turnout, about 10 reporters or so.   Our client was thrilled as well.  Press conferences are always so much fun: they’re risky because you never know how many reporters will show, but they have the potential to be hugely rewarding.  They’re also a lot of fun to set up.

During the press conference, one very young looking “reporter” from a major news outlet was present.  Although he had credentials around his neck, he clearly wasn’t of drinking age.  I was concerned he might be a fraud.  He asked questions during the press conference, and afterwards, my clients’ first question was, “Who is that?”  I had the same question, and sure enough, the “reporter” was, in fact, an intern, who was reporting on the story.  Budget cuts?

A reporter’s accuracy is very important, so I was surprised that a leading news outlet would send an intern to cover a major story.  Especially for a major publication.  Food for thought.

Ronn Torossian

5WPR

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BUSINESS MENTALITY VS EMPLOYEE MENTALITY

Wednesday, December 10th, 2008

On a few occasions today, I witnessed the difference between a person who owns a business and one who works at a business.

Even employees should have the attitude of caring, passion and emotion.  Certainly, my best employees do.  It’s about taking ownership, right or wrong, and caring.  Passion shows, especially in the service industry (like a PR agency).  Even employees can take ownership and think like a business person.

The following article (which I found randomly on the Internet) is a great read on the subject. http://www.synarticles.com/entrepreneurialism/business-owner-mentality.html

Ronn Torossian

5W PR

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CUSTOMER SERVICE & PEOPLE PR

Friday, November 14th, 2008

I am a regular customer and a great tipper at a local, mid-priced restaurant near my office.  Today while eating lunch at the small (20 table) restaurant, after being greeted by name and a big smile from the manager, I ordered a salad, and instead of rice with my chicken, chopped cucumbers. When I made the request, the waiter looked at me like I was speaking Chinese and said no, we can’t substitute.  (Jean George this isn’t…)  I said I wasn’t concerned, they could charge me extra.  He said no.

I politely asked for the manager (the same one who gave me big smiles), and asked why they wouldn’t give me cucumbers.  The manager explained for 5 minutes, standing not more than 10 feet from the kitchen, why he couldn’t cut the cucumbers for me, the foremost reason being, “I can’t accommodate for all the many different substitutions that people request, because there are too many choices.”

Almost irony, on a block with perhaps 25 restaurants, as I agreed with him and said, “Yes, there are many choices, and there are also many restaurant choices.”

I paid my bill, and left… and as a business owner was sure that the business owner wouldn’t have treated a customer in the same manner.  I am sure the business owner would have bent over backwards to please a customer in such a small manner, and would be livid if an employee acted in this manner. 

Working in the service industry, I certainly don’t subscribe to the school of thought that says the customer is always right, but to not go the extra mile in customer satisfaction with the basics is simply bad business. 

Needless to say, this restaurant, where I dined at least 50 times last year, won’t need to cut me any cucumbers moving forth.  I pray that my employees always go that extra mile to give our clients the customer service they deserve.

Ronn Torossian

5WPR

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