Archive for the ‘GOVERNMENT’ Category

WHAT’S NEXT FOR AL GORE – PUBLIC RELATIONS IDEAS

Wednesday, August 4th, 2010

Portland law enforcement officials have cleared former Vice President Al Gore in the sex assault case filed by a massage therapist. What’s next for Gore?

An acquittal in the court of law does not imply a similar outcome by the court of public opinion. Gore’s legal win received a mere fraction of the coverage enjoyed by the blockbuster harassment charges.

It’s time for Gore to gin up his PR game to protect his “ambassador of global warming brand.”  Here are some practical ways to recover from a crisis:

1. Break the silence: Strategically attract a top-tier media for a “softball” interview. This will get the attention necessary to put a positive spin on the resolved case, identify how easy it is to make false accusations, and how baffled you were by the accuser’s actions.
 
2. Make factual points: For example, the public was not present in the interrogation rooms. Only a few among the media mentioned that the allegedly harassed woman failed a polygraph test or that the case was closed for conflicting details in her testimony. Consider sharing these details to make a basic point of “knowing-the-facts” before making any judgments.
 
3. Present your new “you.”
What’s next on your agenda? How will the public benefit from your service to the country, the environment, or any other cause you choose to promote. Make sure the public wants your name to be cleared – because you act for and represent the public’s best interest. Attract sympathy and support showing you’re willing to find new energies.
 
4. Inspire: The public loves comeback stories, so give them one. Make the private viewer relate to you by telling how this was a learning experience and how we all face ups, downs, and crises in our lives, which only need to strengthen us in our different directions.
 
5. Replace the news items under “Al Gore”: PR crises of the sexual kind are particularly hard to control and they don’t fade quickly. Internet searches will bring up results covering this humiliating topic, but it’s only true up until you provide some new items that relate to your true actions. Tiger Woods had to wait to replace his mess with the U.S Open scores and achievements. Your brand is associated with many more aspects of life, giving you the leverage to relate to various issues. Make sure to strategically bring us new news.
 
It’s not easy to recover from a PR crisis, but public figures can apply professional communication strategies to make, and even remake, their positive reputation. Every crisis is also an opportunity.

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PUBLIC RELATIONS: WHAT FUN !

Friday, November 13th, 2009

Now, don’t get the wrong idea… it’s not Carrie, Sex In The City fun. It is fun to work hard and work diligently for clients…. The following events of the week illustrate why I really do love public relations (even though there never seems to be a break)…

·        My client and I celebrated a very positive story in one of the largest newspapers in the country, which was followed by a huge TV segment of the same nature.  Both media placements resulted in a tremendous boost in sales for them, and also a nice raise for us.

·        I had lunch with an attorney, who is a client, where we discussed an acquisition that a mutual client is making. This all happened while sitting across from one of the largest celebrities in the world… just 48 hours ago…

·        I assisted a client in finding additional distribution channels for her multi-million dollar company…

·        I met a Congressman late nite (a few checks in hand)…

·        I counseled a client involved in a major crisis (two late, late nights).

·        And, in addition to all of this, I fielded multiple calls from media, made countless discussions with staff, constructed quick client notes, and had many face to face meetings…

Even 7 years after starting my own PR agency, I get a rush every single day when I see a client in the media, especially when we make a difference in the client’s business.  Public Relations is fun because we touch success in many different arenas and interact with many different industry heads. And, I do love it, even though I have missed the gym 3 days in a row now because of work…

Ronn Torossian

5WPR

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MARKET FINDINGS – PUBLIC RELATIONS & MEDIA MANAGEMENT

Friday, September 18th, 2009

I attended a fascinating client breakfast this morning, where my client matched interesting business people together for a discussion on various topics, and I came away inspired by dialogue.

Bankers, lawyers, developers and marketers were amongst the group and I found the amount of hesitancy that exists is something which remains quite concerning. People are talking a lot, but are hesitant to pull the trigger, as no one seems to know where the bottom of the market is.

A very senior banker from a major bank said flatly there is ZERO lending available from his bank.  None at all, which I found to be simply amazing. 

Next to him was the son of a high-profile billionaire who said that they have millions to invest, but haven’t done a deal. 

There is a lot of product available for investments and purchase, but people are really only selling companies, property or stocks if they have to.  One who can afford to hold on is holding on, and that’s a major issue.  Money simply isn’t flowing. 

Successful high-profile people are increasingly concerned about their market perception.  While many are hesitant to do aggressive PR, many folks who hire us are speaking of “brand management.”

Whether for market intelligence or to ensure no/neutral media coverage during this difficult time in the market, I predict perception studies and media management will be increasingly successful businesses even as the market remains volatile. 

Ronn Torossian

5WPR

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POLITICS, PR & ECONOMIC DEVELOPMENT

Wednesday, March 25th, 2009

One of the most enjoyable aspects of owning a public relations agency (and working in PR in general) is the ability to meet a multitude of interesting people.  I have regularly met billionaires, fascinating entrepreneurs, celebrities and politicians over the years.  Today, I met the rare honest politician, and he very much impressed me.  These meetings reaffirm the beauty of working in PR and touching a variety of different industries.

Today, with many clients and friends of the agency in attendance, 5WPR hosted a speech by Nir Barkat, the just elected Mayor of the most magical city in the world, Jerusalem.  I met Barkat a few years ago and have spent time with him since then both in Jerusalem and here in the U.S.  He truly is the quintessential non-politician, and as his friend, I am proud to have been his first host in NYC during his first official visit as Mayor.  He discussed Jerusalem’s relationship with the American community, and he said, “I propose a partnership where those worldwide who care about the future of Jerusalem participate in the city’s development.  Under my leadership, the city of Jerusalem will build relationships, and we will do business together.”

Barkat spoke of public-private partnerships that allow overseas individuals who aid in Jerusalem’s development to meet the cream de la crème of Jerusalem’s business community.  I have always believed government should encourage business and that people who meet with mutual interests (even non-business related) will end up being beneficial to one another (and Barkat specifically mentioned sports, which I agree drives deep bonds).

Barkat, who is a self-made multi-millionaire through his entrepreneurial ventures, is truly a special individual.  I believe he will do great things in, and for, Jerusalem.  If there were more politicians worldwide like him, I believe more cities would thrive financially.

Video of Barkat at 5WPR

If you may be interested in attending future events here at the agency, please email me and let me know.  They are excellent ways to meet business contacts.

Ronn Torossian

5WPR

photo credit: Shahar Azran

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PRESIDENT OBAMA’S PR MACHINE

Tuesday, March 24th, 2009

Yesterday’s AdAge article, “Is the President’s PR Barrage Working?” can be summed up with the following quote: “In the past few weeks the president, along with his wife, Michelle, have easily been on more magazine covers and done more TV and newspaper interviews than Brad Pitt, Angelina Jolie, Lindsay Lohan and Britney Spears combined.” 

I wonder, could a Republican ever achieve this sort of positive media coverage ? Media is biased on many topics, including business and politics, despite all claims to the contrary.   As PR pros, we should remember this as we approach outlets.  As long as Obama remains loved by the media, he will get great press. 

Ronn Torossian

5WPR

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SMART PR MOVE FOR DNC TO BUY RUSH LIMBAUGH BILLBOARDS

Monday, March 16th, 2009

After years of bumbling, the DNC’s marketing strategy machine is running – and running smoothly. The DNC’s new campaign, which paints embattled conservative radio host Rush Limbaugh as the face of the Republican party, is a smart PR and political move as President Obama gears up for his first public battle. Presenting this highly polarizing figure as the face of the opponent is very smart.  This, coupled with the tremendous failure of the John McCain campaign and no real face of the Republican party, allows the DNC to claim Rush as the face of the Republicans.

President Obama has been the media’s best friend, and they’ve been very hesitant to criticize him.  As he prepares for his first real fight, there’s no better move than to position his opponent as someone like Rush.  This PR battle is truly about the economy, but by focusing on Rush, the DNC makes it harder for people to criticize Obama’s economic policy because it creates the appearance of standing with Rush Limbaugh if they pass any negative judgment.

Ronn Torossian

5WPR

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SMALL BUSINESSES AREN’T THE STIMULUS ANSWER

Tuesday, March 3rd, 2009

As published today on OdwyerPR.

As a 34-year-old, born-and-bred New Yorker, as I read the details of Barack Obama’s stimulus plan, many memories come to mind. A product of the NYC public school system, I have worked hard for my money, and according to government classifications am “rich”, as I have made many sacrifices to get to where I am.  I’ve weathered a divorce, failed friendships, dwindling family time, and many others sacrifices entrepreneurs make, and I am sure these self-sacrifices will continue. 

Growing up in a Bronx household where my mother worked very hard, we were “latchkey” kids.  I worked 40 hours a week from the age of 11 in a local pizzeria run by a 30-something, hardworking Italian immigrant.  This man saved his money to open the business and worked 90 hours a week there to send his two young children to Catholic school.  My mom was the daughter of Holocaust survivors, who had instilled in her a unique endurance, but she was stubborn and refused to ever accept help from anyone.  It had to always be her way, and she refused to lose. We never asked nor received any help from the government.  My mother raised my sister and me to believe in ourselves, and she sacrificed herself tremendously so we could advance.

Prior to entering the field of Public Relations, I had one job.  I worked in that same local pizzeria every day until I was 23 years old.  Summers? Eighty hours a week doing dishes, mopping floors, and delivering pizza.  Though it was grueling, I loved it and wouldn’t change it for the world. But from a young age, I promised myself my children would never want for anything.

I was blessed to be accepted to an elite NYC public school, Stuyvesant HS.  I managed to avoid attending my local Bronx high school, described at the time as “one of the most dangerous high schools in the country,” by taking the subway system an hour and a half each day in the pre-Rudy Giuliani NYC.  Those were the lovely days of boom-boxes, graffiti and muggings every minute.  From the age of 14, I learned to navigate those causeways safely in order to reach school.  In high school, I met driven, focused young people for the first time, and was inspired to work harder.  Despite being accepted to numerous elite private colleges, I attended a NY State School, which I graduated from in 3 years after working hours and hours.  Memories of my mother clipping coupons, always picking up pennies from the floor, having me return bottles for the 5 cent return (in the pre-green days), and never using credit cards because you never knew if you’d be able to pay the bills remain in my mind then and now.

I started my agency, 5W Public Relations, in 2003.  Since then, it has grown to become one of the 20 largest independent PR agencies in the U.S., ending 2008 with nearly $12 million in revenue.  We have no debt, pay all vendors on time, and have always had a profitable business, as we work very hard and deliver results.  We don’t accept complacency; we demand and deliver.  We have never had a line of credit, don’t carry credit card balances and pay our bills.

Government to date has affected my firm in many ways: we have footed the bill for jury duty for countless employees; we have matched Medicare tax rates (with little faith the system will exist when most of my employees will eventually need it); and as my firm grew, we paid extra commercial real estate taxes.  Yet, we have always followed the letter of the law and kept forging forth.

Over the last few months, my firm, like many other companies across the world, has seen our business depreciate.  We have lost clients due to finances, collections have become much harder, and we have had layoffs.  Yesterday, the stimulus package arrived at my business.  We learned that my firm will have to pay 65% of COBRA’s costs for each laid-off employee, eventually to be reimbursed in some form of tax credits (as a business owner I pay and pay and pay – and never seem to get credits).  This stimulus package adds bills to my business, which is already down and suffering from lower cash flow. 

I hear about New York’s governor proposing to raise taxes another 4 percent and Obama consumed with the popular tale of “taxing the rich.”  Growing up in NYC, I always viewed the rich as elite folks who were billionaires – Rockefellers who ran humongous publicly-traded corporations – not my boss from 20 years ago, who owns seven local pizzerias and surely makes more than the $250,000 a year our President and Governor deem as the salary of the rich.  These so-called rich are the people who create jobs and who sacrifice.  People who work hard.

Today’s government is putting more strain on the hardworking entrepreneur.  It is taxing energetic people who sacrifice every day to create opportunities for others as well as themselves.   This is simply not the answer to the nation’s devastating problems.  Countless small businesses are comatose and need stimulation; it’s not their responsibility to bail out individuals.   The drivers of the American economy aren’t the poor and the jobless, but the entrepreneurs who create the opportunities for these jobless Americans.

The new government taxes will result in more job losses.  They will penalize the productive and give needlessly to the unproductive.  They will relinquish an entrepreneur’s motivation to work even harder to provide jobs.  This political hurricane sweeping through our businesses will change the country’s landscape for the worse.  It’s nothing more than un-American.  (And by the way, don’t forget, when I die, my kids will be taxed another 50 percent on my money.)

Ronn Torossian

5WPR

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NO EXPERTS & THE STIMULUS PACKAGE AS IT ARRIVED AT A PR AGENCY

Friday, February 27th, 2009

Simply an unbelievable day…

1: As I have stated before, jobs and daily tasks have changed for all, including me.  I am spending more time pitching clients to the media every single day.  I want and need to be more connected than ever before to hands-on activities core to our business.  Paramount to achieving success in media relations is often positioning clients in individual spaces as experts.  This builds credibility and ensures that they get quoted on a regular basis.  Today, I received an amazing one-line response to an expert pitch from a major business reporter I deal with regularly at a top-tier magazine:

“There is no such thing as business or financial experts.  They are all liars.  I will not read any ‘expert’ pitches.”  Verbatim.  WOW.

2:  I grew up without much money.  I started working 40 hours a week at age 11 in a Bronx pizzeria.  I kept working at that same pizzeria, sometimes 40 hours a week and sometimes 80, up until the age of 23 or so.  My family never received any help from the government, nor did we expect any.  I was blessed to start a business in January 2003 after working very hard at other PR firms, and since then, I have thank g-d built that business up from working even harder.  Every day is a struggle; every day as an entrepreneur is challenging.  I consider myself an entrepreneur – involved in a number of ventures, I assume accountability for risks and outcomes.  It’s difficult. As such, I don’t ask, nor expect help from the government.  I increasingly learn that they don’t make it easy to succeed.  Today, I was shocked when I learned of the government’s intrusion into my small business, via the stimulus package, which we have heard endlessly about.

We learned that 65% of COBRA payments, which we offer to laid-off employees (and gives former employees the right to continue group health insurance benefits for 18 months), will now need to be paid for by 5WPR (and in some shape, form or manner supposedly reimbursed via tax subsidies). Of course, everyone has the right to health insurance, but this stimulus package’s 65 percent COBRA subsidy is paid for by the employer (me), adding significant bills to the small business owner (whose business is already down and suffering from lower cash flow). 

I couldn’t say it better than this article on MSNBC:
“…employers have to pay the subsidy upfront….  Employers…have to give the government a short-term loan.” 

So, the reward for the small business owner is that he now has to subsidize the employee that he presumably couldn’t afford to pay, or who wasn’t performing up to snuff.  Furthermore, “the employer must reach out to both those who took COBRA at that time and to those who didn’t take it.”  Once again, they’re forcing small businesses to spend time on non-revenue generating activity.  A capitalist environment?  At 5WPR, we are focused on servicing our clients and bettering our business – Should we focus at this time on non-revenue generating activity ?

I also don’t understand where the government thinks this money will come from.  Most likely, employers will have no choice but to increase healthcare costs and contributions from current employees. The answer in this economy isn’t taxing small businesses, but providing us with incentives, growth and opportunity, which we have always passed along to our employees.

Ronn Torossian
5WPR

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SOCIALISM, TRUSTING PR BRANDS & SOCIAL MEDIA

Tuesday, February 17th, 2009

Yesterday, I spoke with a group of 40 MBA students visiting from France who came to my office.  As we spoke about job opportunities in the new market, the similarities between the new financial realities of the U.S. and the socialist system of France became readily apparent, as Newsweek in fact recently noted.  While I don’t usually blog on politics, I can’t resist the opportunity to refer to this brilliant letter on how the current political system is adversely affecting entrepreneurs, which has been making the rounds on the Internet and which a number of entrepreneur clients have forwarded to me.  I absolutely agree with the sentiments of it, and I think we are living in tremendously unique financial times. 

As I remarked a few months ago in The Atlanta Journal Constitution, the era of trust in the U.S. simply doesn’t exist these days.  As the era of lies and liars emerges – Bernie Madoff, Bear Sterns, A-Rod – brands that can manage to communicate authentically can win in a major way.  I believe marketing in the short term is best done on a personal basis with niche marketing or hand-to-hand combat. Targeted strategic communications and PR plans will win a lot better in the short term.  It’s a sniper rather than a machine gun (and yes, this economy remains a war). 
 

It’s remarkable that things are so bad these days in the newspaper business that shares in the New York Times Co. on Friday slumped to a low of $3.99, less than the price of the Sunday paper. 
 

While many people often speak about the value of social media, there are also dangers that we must be aware of.  A competitor recently “friended” me on facebook, and then contacted nearly all of my friends in an attempt to send them information on his agency.  Similarly, LinkedIn and other networks are dreams come true for recruiters, competitors and the like.  So be careful with your public contacts.  Risks and reward should both be considered when participating in new social media platforms.
 

Ronn Torossian

5WPR

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PUBLIC POLICY, GOVERNMENTS & PR

Monday, February 9th, 2009

Public relations is often seen as the bastard step child in a variety of industries: real estate (where people spend millions and millions to build but only a few thousand to market), apparel (hundreds of thousands of tossed samples, but only $6-10K a month for PR), and apparently governments and wars.  Media outlets regularly express concern about the U.S. government’s lack of outreach to media outlets, and The Associated Press just ran this article with a subhead about “raising concern about propaganda.” In today’s world, there are many factors at play in a time of war, and governments must spend to influence the public once decisions are made.

I echo those who say money spent on media during war is necessary.  I agree with Rep. Adam Smith, who chairs the Terrorism, Unconventional Threats and Capabilities Subcommittee when he says, “We have got to be involved in getting our case out there, telling our side of the story, because believe me, Al-Qaeda and all of those folks… that’s what they are doing on the Internet and everywhere else.”  If the other side is doing it, how can we not reply?  As Rep. Smith said “Every time a bomb goes off, they have a story out almost before it explodes, saying that it killed 15 innocent civilians.”

As I stated about a different war, but on a related topic, in another op-ed: countries need to invest in the PR battle as much as they do on the ground for military battle.  Public Relations is a big business, and millions should be invested.

Ronn Torossian

5WPR

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