As an entrepreneur who owns a PR agency, I believe in the power of reading, and wasn’t surprised last week when Amazon’s Kindle book sales surpassed print books’ for the first time. Information is always being changed and updated, and now the ways in which we retrieve information are following. So, how are people to choose the right way to get their news, books and journals in today’s uber-information age?

The “Newsreading Theory” by William Stephenson Ludenic asserts that people don’t merely seek information delivered via newspapers, but actually stick to print-editions for another reason: they receive a certain joy from holding on to a newspaper.

A newspaper is a collection of chosen happenings that informs you of “what’s important” for that specific day. It also puts, and keeps, things in order for its reader.  It is limited to only the most relevant information, so you know by the time you’re done reading, your “need-to-know” thirst is quenched, and you are informed enough to go on with your day.

Digital readers, on the other hand, can only fit so much on their screens. You can’t predict where you will end up; links in stories can lead you far and away from your starting point. The coverage of a news item can consist of multiple links that, by clicking on them, will delve deeper into the topic, but away from the home page where other news is offered. In addition, the endless amount of sources online gives you a sense that there is an infinite amount of information to gather – it becomes a challenge. You can actually spend days just gathering information online from various sources.

So why is this important? Let me relate it to the late President Ronald Reagan, of whom it is said throughout his career he was always the best dressed in the room, regardless of the social forum. They say he would stand out from any crowd by simply appearing as the smartest person there – again, regardless of the issue at hand.

In order to stand out one needs to always have that extra piece of information among his cards. By reading, one can know something more; share an insight others don’t possess. Here are some personal guidelines which have served me well:

1.       If you only have so much time: Get the newspaper at your front door and read it first thing; know what goes on around you (A necessity for me as a PR firm owner). Enrich your engagements and opportunities will follow. Meet with new people, have discussions with colleagues and friends, and engage in business. Before long, uncertainties can look much different if you have the upper hand on the latest developments both locally and internationally.

2.       The arena you play on: Often how mavericks differentiate themselves from the laymen. Your industry is a global story – that’s a fact now no matter what field you’re in. Are you familiar with the trends and transformations in your industry? In what direction is the service/product/firm predicted to go and where should it aim to reach? This information would be found in trade magazines and analyses reports online. Make sure to subscribe to several to get a wide and progressive perspective.

3.       Global trends: Many in the last decade lost their jobs because they were “asleep” when global trends were shouting that jobs of their kind will be exterminated. They didn’t listen. By following vital stories, pictures become clear and problems can be avoided. Recently, the Motorola Company sold major assets from its wireless division. This means thousands of job cuts worldwide. Following news over the last 8 months, one would have seen Motorola gradually getting rid of operations in its wireless branch; it would not have come as a surprise.

4.       All the rest: Yes, this includes this article. The 2.0 era and the social media environments have lead to an unprecedented amount of sharing. So, don’t rule other people’s advice. Read 5 random sites of your choosing – whether they are related to your field or not. Another person’s opinion can contribute to you in many ways, whether it’s personally or professionally. Content like tips, motivational notes, how-to lists, and even personal obstacles are valuable. You never know where your next idea may come from.

Communication is all around us, and the wise will find enrichment inspiration, and strategy through their reading. Once you’ve developed a strong reading habit, take a few moments to write, too. Contribute back to the places you’ve borrowed from, and share.

Make a strong impression in your next engagement. Show that you know.

The above was published at: http://www.opednews.com/articles/How-To-Focus-On-Reading-in-by-Ronn-Torossian-100727-314.html

As published this morning at: http://popdemonium.com/2010/07/challenges-celebrity-pr/

One of the most challenging parts of working in celebrity publicity is re-shaping an image which the world already thinks they know. Constant public scrutiny, the demand of hundreds of media outlets calling non-stop, and the immediacy of today’s media make this even harder. The latest news from Lindsay Lohan, Mel Gibson, Tiger Woods and other shining stars, makes one wonder about the differences between a celebrity and a “normal” human being.

After years of work with corporations and celebrities, I realize that the media often decides a story angle before they actually hear the facts. In “Bias” – probably the century’s most significant media-criticism book – Bernard Goldberg, ex-CBS producer, states that a lie in media terms is not really a lie, “they would pass the polygraph test… they honestly believe what they’re saying. And that’s the biggest problem of all”. Just last week, in an unprecedented rule in England, Angelina Jolie and Brad Pitt won their case over privacy against a gossip outlet that reported an upcoming divorce. The damages will be accounted for by the paper and offered to the intruded couple. And, all this because drama sells paper, whether it’s true, false or exaggerated. I mean consider how many headlines were written on Tiger Woods, but what do we really know other than that he cheated on his wife?

The media simply feels compelled to respond to massive public interest, and human fascination. Celebrity representatives often can’t respond quick enough to damaging news – and this lack of response, or failure to fix the issue, can often shape the story. In contrast to a company, brand or product, the “celebrity brand” stands alone. If something is perceived to go wrong you can’t accuse production lines, ‘industry trends’ or forces of nature, like BP has tried to do. Instead, the individual celebrity is the only one who can break, or fix, his or her “brand.”

In today’s new media world, information is excessive. It has inflated the online market, and questionable stories and their sources are all around. The media and its key players – reporters, producers and editors – find themselves competing hard for your attention, click, and ‘retweet.’ This struggle makes it more challenging to proof-check every single story as the cycle is a 24-hour “news” cycle where everything and anything can happen anytime. Unfortunately, this also allows some to promote their own goals and stockholders’ interests by bullying people along the way. Perhaps the cure will come with online, fee-based content, which will charge readers for access but in exchange make a commitment to value and quality for the reader. It’s rumored that the New York Times and Apple will adapt such a model.

I have commented extensively in the media regarding Woods, Lohan and Gibson, and I believe in today’s America, with strategic planning and a PR plan, all of these figures can make a return to some degree and repair their image. They too are human beings, and for them too life shall go on.

Recently we have seen a return of sorts of Rev. Ted Haggard, who was forced to resign nearly four years ago as president of the politically powerful National Association of Evangelicals and to step down from the mega church he founded, after admitting that he had bought methamphetamine from and had a sexual interaction with a male prostitute. Haggard confessed in a tortured letter, calling himself “a deceiver and a liar” who had long wrestled with desires he described as “repulsive and dark.” Now, in his comeback, the energetic and positive Haggard says he is back to doing what he was born to do. “Tiger Woods needs to golf. Michael Vick needs to be playing football. Mr. Haggard needs to be leading a church.”

Celebrities, too, are human beings, not lab rats. They make mistakes, like human beings, but their image can be harder to manage. They possess a “brand personality” that’s constantly up for scrutiny.

There is logic in a celebrity stating “this is what I do best, let me do my job.” Some can and will recover a blunder with the media, while others will not stand the test. Celebrities are individuals with red blood. They’re individuals with a wide public awareness and they represent something – bad or good. Working closely over the years with some of America’s most famous people, I wont allow my children to worship someone who can dunk a ball, golf the best, win an Oscar; look up to people you know, not people on TV or movies.

Ronn Torossian is the CEO of 5WPR, one of the 15 largest PR firms in the US. Named to the “Ad Age” and “PR Week” 40 under 40 lists, he was a semi-finalist for the 2010 Ernst & Young Entrepreneur of the Year Award. His agency represents leading brands in all spaces, and has worked with celebrities including Snoop Dogg, Pamela Anderson and Nick Cannon.

Through the years, we have represented a slew of celebrities, ranging from Snoop Dogg and Ice Cube, to Pamela Anderson, hall of fame athletes, and others. Whether or a major mega-star, or up and coming celebrity, universally celebrity PR campaigns are very demanding, time consuming and hard work, for many reasons.  (And of course that’s before the “colorful” (and I can tell a ton of stories, but wont am sworn to secrecy).

Adrian Grenier’s recent comments to the WSJ that celebrities wont need Public Relations representatives in the future: “I don’t have a publicist and never have.  I’m no stranger to self promotion. I find it first of all more authentic when you put a bit of your creative touch to what you’re trying to share.”

Public Relations is more than self-promotion for celebrities, its shaping and positioning a brand, its filtering requests, and many other responsibilities.  I agree with a comment I read made by a CEO of a PR agency “Dollar for dollar publicity is one of the great bargains left in Hollywood. If a celebrity makes $6 million a year, for example, they probably pay a publicist give or take $5,000 or $6,000 a month, or one percent of their net. When you compare the hours a publicist puts in to the ten percent a manager or agent gets…I don’t think agents or managers are overpaid, but I think publicists are underpaid.” As he further stated, a good publicist will drive their client to be themselves.

I am just returning to work today from a week in the gorgeous French Riveria (visited Monaco, Nice, Cannes and other areas), and the amount of wealth and high profile people there was amazing.  Who would handle the many celebrity mistakes made in places like this, or false sightings which are reported ?

Nearly all CEO’s have Public Relations pros, or PR agencies handling their needs, and so too should celebrities. Celebrities need PR specialists, much as they need lawyers, accountants, doctors and others who know their fields the best way.

Ronn Torossian

5WPR

This week we were informed by Ben Bernanke that Friday’s report will show the June unemployment rate is once again on the rise. Naturally this points out that there are new laid-off employees or new jobseekers, who failed to be placed this past month, yet I fail to understand why when unemployment rises, companies cut their marketing and PR budgets.  Will new business arise from the sky? Where will brand awareness come from?

I represent many small businesses from all professional fields at 5W Public Relations. I find them to be the most “hungry” for success and passionate about what they’re doing. In fact, those companies of any size who are that eager to “make it” are the ones who need PR the most, and will go a long way to get it, especially in this economy.  We are proud to have a reputation of “fighting to get our clients results.” Why fight? Well, when you manage a small business, fighting is the ONLY way to get great results. 

Small businesses in their initial phase don’t always naturally create news, attract news – or to put it bluntly – deserve news. It takes a PR pro, strategy and expertise to challenge that notion. A small business can definitely find its niche in the media pending you know what you’re doing! The essential fact that the business started and the innovation, spirit, inspiration, and the message of “change” that it brings among many more attributes, is what the media can pick up when pitched properly. That’s where the fighting comes in. 

PR can garner the early coverage that provides the branding leverage and attention that would have taken longer for a small business to get on its own, if at all. As opposed to what many people think of the PR business, it holds one of the highest and measurable ROI’s today. Running effective social media campaigns, getting daily, weekly and monthly media “hits” as well as engaging in creative events and product launches that reflect your passion and energies are some of today’s PR best practices. 

In order to achieve these goals and get your small biz running and kicking, I recommend you spend some time and resources on PR. A tendency I found and leveraged in my own endeavors, but many  “self employed individuals” or “small businesses” have not realized their need for PR, let alone the initial notion of the great difference a professional PR agency can make for them. 

That said, we have had tremendous success with these types of companies, and share their happiness for every success milestone they approach. The key here: connect to the passion that started the business in the first place and we will fight for you in the PR space to get the desired results.

The word on the streets in Manhattan and inside my network of CEO’s is that the Venture Capitalists are back. They collected their gains from 2009 which ended strongly and started off a robust Q1 2010. With funds starting off 2010 with $5 billion, -a 41% increase from 2009- venture capital funds have more to offer early-, mid- and late-stage companies — great news for technology and web startups. How will your startup stand out THIS early stage in order to get some funding? Spend some time on PR and see how VC’s find it easier to reach you. Pitch investors as if you’re the next ‘twitter’, ‘Facebook’, or the next great telecom solution.

Venture Capital funds have learned their lesson. In 2004 they raised around $20 billion, increased to $36 billion in 2007 and, well… you know what happened next. With this in mind, $5 billion of course is put in some perspective. The point being, it’s much more competitive out there. If you know you truly deserve it, follow these next steps to gain vantage point when they seek for new opportunities.

The one concept is the creation around buzz – the need to fund your company, That is,  the solution, the lack of alternatives, and finally – the promise coming through innovation. A few concrete ideas:

1. Blogs: start 2 or 3 blogs around the topic. Join existing blogs which cover your field. Start raising the issue. If your startup is solution-based focus on the problem first. Don’t reveal your product, and don’t push the problem too much either. You don’t want to lead anyone towards the solution. Be personal and introduce yourself using your ‘elevator pitch’. It’s a good practice.

1. Social Media: with the problem-solution model in mind, you can join LinkedIn groups; create your social network with people on the provider, manufacturer, analysts and finally investment guys. In addition repeat advice #1 on relevant groups in LinkedIn. Integrate your group posts with your blog posts and vice versa. Its very effective for SEO.

1. Twitter: in contrast to what you may think, twitter is NOT a popularity test for brands and people. It’s a practical marketing and business tool. Use it wisely. Open a twitter account both for yourself and your brand as well as for each of your team members. Use it to create conversations frequently over the solution you’re offering as well as the need for it in the markets. Tap both the markets as well as circles around financial and investment operations. Choose your followed twitters carefully by relevance. Sign your account up on twitter directories for the fields your startup is catering to. End-users as well as developers, programmers, marketing and all players in the tech field.

1. Media relations: this is probably the most challenging for startups but also one of the most effective way of attracting funding opportunities. It’s especially difficult if you don’t really have a PR firm taking care of you yet. The logic behind it is obvious: you want to throw the word out there that you exist, that you are relevant and that you are highly needed to fill up a gap, a social and technological demand etc. In order to have YOUR product answer these questions you need to strategically plan your way in advance. This requires frequent communications about trendy and timely issues that revolve around your startup.

1. Integration: No, not the technological term “integration” but the PR concept. You just have to lead the choir in perfect harmony. Your website, blogs, twitter, social media sites, and various publications should all be well connected. THAT’s the essence of a buzz. Make people from different sources reach the same conclusion: brand ‘X’ is the solution to problem ‘Y’ that we have. I guarantee that if followed correctly, the media will pick up on the buzz themselves. The conversations you lead on twitter, the insightful posts on your blogs, and the presence of your brand and yourself in social media and of course the opportunities granted by media placements all have a crucial role when it comes to the investor.

Venture capitalist read newspapers on the way to work. They have a social-media life too. They seek information online through search engines. And rely on industry analysts. These analysts put a finger up to feel where the wind is blowing. Make sure you blow that wind when they do.

As published by Odwyers PR Report -

TECH TRENDS TO STRENGTHEN PR, MEDIA BOND

AT&T’s move on data pricing and Apple CEO Steve Jobs’ commitment to monetize content will strengthen the marriage bond between PR and media. 

The sum of both requires some real thinking on traditional PR and how messages are communicated.

If you thought AT&T’s timing for coming out with their cancellation of the unlimited data plan was arbitrary, you can’t be more mistaken. Just the previous day during Wall Street Journal’s All Things Digital Conference in California,  Jobs clearly stated that he’s strongly passionate and confident about Apple’s role in turning online content to a service-for-fee.

Combine the two trends in our content world, and what you get is the change not only in telecom, content and the journalism arenas – but also in the communications and PR world, where we will gain even more authority. I would argue that in the near-future PR firms would need to adapt to even more sophisticated ways of reaching publics who will become hesitant and selective of their content providers.

The PR helm will be taken back in full from the hands of novice individuals (i.e. bloggers), back to strategic planners.

In his talk to a content-thirsty audience, Jobs said he was concerned we were almost turning to “a nation of bloggers” and that in his opinion “we need editorial oversight now more than ever. Anything we can do to help newspapers find new ways of expression that will help them get paid, I am all for.”

Here is my “two cents” of analysis to the new double-tactic around content: on the one hand I agree with AT&T which states in their late-clarifying press releases that more subscribers will join the new data plans since the entry price would be as low as $15 for 200MB as opposed to the unlimited plan today charging double. 

In contrast, those who are used to getting their content, information, and interaction with the world via online content will not settle for entry level. They will go with the 2GB and up, reaching high volume of browsing and potentially high rates – which will lead to the creation of very selective content consumers.

What are the practical implications? Consider today’s very active consumer: he constantly checks social media accounts over any mobile device and gets push-based news items of her choice.  Each of the above channels them to second and third party links, pages, videos and images. Would you give up on half the fun?

In the media world, the last three years have brought major transitions to the pace and communication pipes over which messages disseminate to publics, and back.  PR firms have pitched the media with the most innovative channels including social media for reputation management purposes, crisis management, and of course strategic branding and communications with publics. This includes consumer, corporate, and fashion companies concerned with their online presence.

The PR dance with the media over the “online floor” which now will require a fee, -in addition to the fact that access is paid for- sets a high bar for content quality, reliability and credibility.

On the other end with 57.1 million mobile subscribers in the U.S, taking a data “free lunch” off the menu will create a huge population holding on to very smart and advanced devices which allow high capacities of data to stream up and down when necessary. In fact, the trend benefits mobile devices manufacturers and service providers since the content consumer is deserting his desktop at home and relying on multiple mobile solutions such as a BlackBerry, iPad, iPhone and notebooks.

What does it require from PR & media pros? First, the realization that content is profit-sensitive. With advanced phones all around wireless carriers have seen $41.5 billion in revenue just from data use in 2009. And this will grow with the new data plans. Content vehicles such as online news sites will be extra careful and more committed to quality and credibility with the information they choose to offer subscribers. Not everyone is a subscriber, nor is every info valuable enough to be offered for a fee.

On the upside, we will witness better monitoring and profiling of target audiences which adapt to the new way of getting news, info and online access. Today, we find it more difficult to know exactly what the profile of online readers of New York Times online is. With paid content structures, the Times will make sure to get accurate subscriber data, which can allow a customization of the news items offered to these demographics. See it as a “you pay – you decide what you want to read” type of arrangement.

Public relations processes will become more sophisticated so a story can be pitched to the right outlet, for the right key publics, with a better measurement of effective results on placements.

To that end, I project that news and content websites will adapt quickly and begin a process of selection of what goes online and what doesn’t. Media & PR strengthen their bond in search for quality, reliable, clarifying content on both streams between the audience and their input sent back. Ultimately, media focuses and offers its receivers content people specifically want and at almost harmonically PR will make sure to well tailor its pitches accordingly in service of all parties: clients, media and target audience.

A good PR manager who wishes to do it all for his client will make sure to get that story out there in a smart weighed manner which reflects the latest spin on 21st century journalism. After all, PR and journalism feed each other in a sense, and good PR adapts fast.

As featured in today’s Bulldog Reporter, the following Op-Ed:

http://tinyurl.com/295rph3

Social Media Relations Sinners or Winners? Hospital PR Pro Behaved Appropriately in Viral Video — But M.I.A.’s Tweet Missed the Mark

By Ronn D. Torossian, President and CEO, 5W Public Relations

Public relations professionals walk a difficult tightrope between serving clients who pay our bills and satisfying the media whom we usually have to convince to write about our clients. This is a delicate balance, and sometimes PR agencies (although we don’t often discuss it) are hired to keep our clients out of the media or deflect negative stories. We believe clients often hire us to protect them from the media, much as they would hire an attorney to protect them in legal proceedings.

A recent video making the rounds online—and attracting controversy—features an ABC San Francisco reporter, a PR representative for Laguna Honda Hospital (both male) and another hospital employee (female). The PR professional is being widely condemned for his behavior. I strongly disagree. Watch the video, and consider the following:

The reporter, a man, stands directly in the path of the shorter hospital administrator as she enters the room, and again as she tries to leave the room.

Using a camera as his bully pulpit, the reporter disrupts a planned meeting and follows the woman throughout the room and the hospital facilities as if he owns them.

If someone repeatedly blocked your way at work, what would you make of it? Additionally, both before the meeting and after, the reporter talks loudly over the woman, forcing her to repeat seven times that she is not available for an interview.

The PR pro appears to be doing his job: He didn’t raise his voice and, to my eyes, did all he could to deflect the reporter’s attention to himself. The PR professional is clearly an annoyance to the reporter. In the end, the PR person seems to have shut down the reporter’s planned ambush. (And doesn’t the reporter display a certain haughtiness?)

The spokesperson seemed to be protecting his staff (similar to how a good attorney would), and I for one fail to understand why one assumes that the media has the right to question people. Do people not have the right to “defend” themselves?

A completely separate controversy now surrounds the musical artist M.I.A., who was profiled this weekend by the New York Times Magazine in an article by Lynn Hirschberg. She subsequently tweeted to her over 111,000 followers the journalist’s cell phone number to express her displeasure at the reporter’s clearly negative story.

Wow! This is clearly harsh, and one can understand why M.I.A isn’t happy with the story. I’d ask why she did an interview regarding these issues? What was the artist trying to accomplish by allowing herself to be interviewed? I’d have suggested if she is concerned, why do the interview with the same journalist that wrote an extremely harsh article on Courtney Love (which also stirred up quite a bit of controversy)?

Clearly, this article will do quite a bit of lasting damage. Does M.IA. have any proof that the article is biased? Did she or her assistants record the interview (as we often do if we are entering sensitive interview ground)? If they did, they could then release interview segments showing its inaccuracy.

When dealing in the world of crisis communications, consider taping the interview and discussions for yourself (to guard yourself against a reporter’s possible agenda).

Understandably, Lynn Hirschberg called M.I.A.’s tweets “fairly unethical” and “infuriating.”

M.I.A. clearly misstepped. As an artist, M.I.A. may indeed have stepped over the boundary, but one wonders what the next moves from her PR team will look like.

Ronn Torossian is president and CEO of 5WPR, one of the 20 largest independent PR firms in the U.S. Named one of the top “40 Under 40″ by PR Week & Advertising Age, Torossian is a semi-finalist for Ernst & Young 2010 Entrepreneur of the Year Award, and his PR agency works with a roster of iconic brands.

At 5WPR, every staffer actively pitches the media regardless of title because we believe it’s the bread and butter of PR. There are two types of media pitching (…that work).  Proactive media relations, and reactive, rapid response which is dependent on the news cycle.

 A friendly TV Producer passed along a tip today – “It’s the pitch, the timing and the face when it comes time to pitching TV for media interviews.”

It’s the pitch (What Is your guest going to say on the topic)?

It’s the timing (24/7 news cycle means real time, and yes media still runs after 6 PM and on weekends). Now is now, not after your conference call with a client and coffee.

It’s the face (Is your guest good looking? A Female or African-American? (pluses to resonate with audiences who aren’t all white males)… or does your guest have a face more suited for radio?)… In which case you may be better off pitching other outlets, or not including a picture with the pitch in the hopes that you get your guest on the air and he’s a star they invite back).

 Always remember the basics.
Ronn Torossian

5WPR

Stay business minded while riding the wave of positive PR

http://www.nytimes.com/2010/05/09/fashion/09michelle.html?src=me

The article above which appeared in yesterday’s New York Times is a worthwhile read.  As the CEO of a PR agency, I often field questions about how PR positively impacts a brand and the aforementioned article illustrates how First Lady Obama’s super star power brings buzz and affects the businesses of the designers she chooses.

Key Points to Take Away….

By reinforcing the quality attributes of a brand, PR can often result in increased awareness amongst core consumers. As the article states, the young designer, who was lucky enough to dress Michelle Obama on Saturday night commented: “By the next day, traffic on his Web site had shot up. By Monday, he was hearing from stores that do not carry his lines but were now, suddenly, very interested.” Now, its on him to close.

That being said, it is important to stay business minded as the increased attention and sales flood in. As the article states, “you can definitely win the PR race, but there’s still a business to manage.” Certainly, good PR doesn’t mean you can ignore business fundamentals. It is the important to realize that PR is a means to an end, but it is the responsibility of the company’s leadership to take the attention and turn it into a profitable, and sustainable boost to the bottom line.

Different segments are impacted differently by different types of PR. As one designer noted “…clients who have the taste and the money for high-end designer clothes are looking for something they feel is special — not, say, a dress that everyone has seen on magazine covers and on TV.  As a designer of a $3,000 dress noted, “I can promise you I have not sold one Alaia dress because Michelle Obama wore it.”

Via sustained positive buzz and increased visibility, PR remains one of the cheapest ways for a company to build their brand. Food for thought.

Ronn Torossian

5WPR