I remember when my daughter was born I said to my wife, “I already have a baby.” In shock, she turned hurt, until I immediately told her – “Dont worry darling, its my business, 5WPR.” Of course, entrepreneurs feel that the business they founded, sweat and bleed for is like their baby. I say this writing from a “business center” in the South of France, on vacation, where people are on vacation, relaxing, but like many other entrepreneurs, the concern, care and passion for my business arent on vacation. An entrepreneur always is caring for and nurturing their business, much like a child.

Being away for the last week, in the beauty of the French Riveria has left me time to think about items which are often neglected day to day, but are vital. Entrepreneurs dont realize how much in fact they are brands – To their employees (who often watch their every move), clients, competitors, and others. Any business owner’s personality and character are part and parcel of the company’s very fabric and being.

In the honor of July 4th, I’d like to offer four easy and applicable “independence” tips for you to apply this weekend. They wouldn’t take long, but can impact your business and reputation.

1.       Who are you? Understand the important role of Search Engine Optimization (SEO) vis a vis your brand. ”Everyone is “Googled” often, and what comes up when someone does in fact google you ? (and the 1st few pages count a lot more than the last)… Tip #1: create your public Google profile. Google prompts you to do that once you type your name on their search. Include links to your website, social media accounts, blogs, or any other source of information about you

2.       What are you up to? Social media: you should, at the very least open a Facebook, LinkedIn and twitter account, for yourself and your business. Did you visit them lately to update your network? Twitter is like a pet: if you don’t feed it and give it attention – it dies. And it takes your social media presence with it. Once you have active social media accounts, they will influence google, and therefore you will contribute directly to your brands “google” reputation. This weekend make sure to go to your social media accounts and update them: are your links set in properly? Is your professional doings updated? Have you optimized your network by bringing in more friends, colleagues and business partners? Look up for potential clients and partners to your ventures.

3.       What can you tell me? The online arena has turned to be one huge social setting. People are there to share. I am certain you have a lot to share too. First and foremost – on yourself, your skills, your talents and strengths. State them clearly over your different online accounts. Sign up to forums that revolve around your business. One of the greatest goals you can set for yourself in this venture is for you to come up and be recognized as an expert in your field. In order to achieve that you must be active and share opinions, expertise and knowledge in professional forums, your own blog or two, and in the business and professional settings that are meant to meet this goal. One of them is the BusinessWeek business exchange forum found here.

As featured in today’s Bulldog Reporter, the following Op-Ed:

http://tinyurl.com/295rph3

Social Media Relations Sinners or Winners? Hospital PR Pro Behaved Appropriately in Viral Video — But M.I.A.’s Tweet Missed the Mark

By Ronn D. Torossian, President and CEO, 5W Public Relations

Public relations professionals walk a difficult tightrope between serving clients who pay our bills and satisfying the media whom we usually have to convince to write about our clients. This is a delicate balance, and sometimes PR agencies (although we don’t often discuss it) are hired to keep our clients out of the media or deflect negative stories. We believe clients often hire us to protect them from the media, much as they would hire an attorney to protect them in legal proceedings.

A recent video making the rounds online—and attracting controversy—features an ABC San Francisco reporter, a PR representative for Laguna Honda Hospital (both male) and another hospital employee (female). The PR professional is being widely condemned for his behavior. I strongly disagree. Watch the video, and consider the following:

The reporter, a man, stands directly in the path of the shorter hospital administrator as she enters the room, and again as she tries to leave the room.

Using a camera as his bully pulpit, the reporter disrupts a planned meeting and follows the woman throughout the room and the hospital facilities as if he owns them.

If someone repeatedly blocked your way at work, what would you make of it? Additionally, both before the meeting and after, the reporter talks loudly over the woman, forcing her to repeat seven times that she is not available for an interview.

The PR pro appears to be doing his job: He didn’t raise his voice and, to my eyes, did all he could to deflect the reporter’s attention to himself. The PR professional is clearly an annoyance to the reporter. In the end, the PR person seems to have shut down the reporter’s planned ambush. (And doesn’t the reporter display a certain haughtiness?)

The spokesperson seemed to be protecting his staff (similar to how a good attorney would), and I for one fail to understand why one assumes that the media has the right to question people. Do people not have the right to “defend” themselves?

A completely separate controversy now surrounds the musical artist M.I.A., who was profiled this weekend by the New York Times Magazine in an article by Lynn Hirschberg. She subsequently tweeted to her over 111,000 followers the journalist’s cell phone number to express her displeasure at the reporter’s clearly negative story.

Wow! This is clearly harsh, and one can understand why M.I.A isn’t happy with the story. I’d ask why she did an interview regarding these issues? What was the artist trying to accomplish by allowing herself to be interviewed? I’d have suggested if she is concerned, why do the interview with the same journalist that wrote an extremely harsh article on Courtney Love (which also stirred up quite a bit of controversy)?

Clearly, this article will do quite a bit of lasting damage. Does M.IA. have any proof that the article is biased? Did she or her assistants record the interview (as we often do if we are entering sensitive interview ground)? If they did, they could then release interview segments showing its inaccuracy.

When dealing in the world of crisis communications, consider taping the interview and discussions for yourself (to guard yourself against a reporter’s possible agenda).

Understandably, Lynn Hirschberg called M.I.A.’s tweets “fairly unethical” and “infuriating.”

M.I.A. clearly misstepped. As an artist, M.I.A. may indeed have stepped over the boundary, but one wonders what the next moves from her PR team will look like.

Ronn Torossian is president and CEO of 5WPR, one of the 20 largest independent PR firms in the U.S. Named one of the top “40 Under 40″ by PR Week & Advertising Age, Torossian is a semi-finalist for Ernst & Young 2010 Entrepreneur of the Year Award, and his PR agency works with a roster of iconic brands.

In order to conduct a successful PR campaign, one must understand the need for strategic targeting. Since Day 1, we have been very successful at identifying different categories of influencers, as they suit our clients’ needs. The goal of such an undertaking is to reach the ‘influencers’ in a given field, who will help to broadcast your message. This concept of an “influencer” is relevant for every business – Whether a VC for a tech brand seeking funding, the right celebrity for a consumer brand, or an analyst for a publicly traded company.  Owing a PR agency, I know that any of these can move a company’s sales, alter public perception, or change their future.

This morning I came across a very interesting post on social influencers at  and while I am not sure I agree with it all (All numbers aren’t strategic… because many people don’t really “know” their “social” friends)… but nevertheless there are some wise comments here, and I recommend reading it.

Over 2 years ago, I wrote this post on influencers, and I think in many ways the social media influencers of today are as relevant as some of these folks were a few years ago (and in many ways, continue to be).

Ronn Torossian
5WPR

This week, I read one of the most absurd articles I have seen in a very long time in The Wall Street Journal.  A quarter of a page was devoted to – stop the presses! – $25,000, the amount that CVS spent on golf outings for its top executives. Using that amount of ink on a non-story like this is simply absurd. If this environment continues, many businesses will simply not be able to function.

Every single day, businesses hold conferences and conventions, entertain clients, and even golf with them. In the year 2009 (and for quite a while before that), business isn’t conducted 9 to 5, and relationships are often built in non-traditional ways. What’s the big deal? Twenty-five thousand dollars? How many deals does that close? Two summers in a row, during different economic times, I rented a luxurious house in the Hamptons (at a significantly larger fee than CVS paid for their bigwigs to golf) to entertain clients, allow employees a getaway, etc. It was good for business and garnered many relationships that had a return well beyond the summer rental fee. I would venture that CVS receives ROI from perks.

The media and the government need to stop this craziness. Sponsorships aren’t bad, marketing isn’t bad, and perks aren’t bad. They are necessary in business, and not allowing them will cause the economy to suffer even further.

Ronn Torossian
5WPR

Yesterday, I spoke with a group of 40 MBA students visiting from France who came to my office.  As we spoke about job opportunities in the new market, the similarities between the new financial realities of the U.S. and the socialist system of France became readily apparent, as Newsweek in fact recently noted.  While I don’t usually blog on politics, I can’t resist the opportunity to refer to this brilliant letter on how the current political system is adversely affecting entrepreneurs, which has been making the rounds on the Internet and which a number of entrepreneur clients have forwarded to me.  I absolutely agree with the sentiments of it, and I think we are living in tremendously unique financial times. 

As I remarked a few months ago in The Atlanta Journal Constitution, the era of trust in the U.S. simply doesn’t exist these days.  As the era of lies and liars emerges – Bernie Madoff, Bear Sterns, A-Rod – brands that can manage to communicate authentically can win in a major way.  I believe marketing in the short term is best done on a personal basis with niche marketing or hand-to-hand combat. Targeted strategic communications and PR plans will win a lot better in the short term.  It’s a sniper rather than a machine gun (and yes, this economy remains a war). 
 

It’s remarkable that things are so bad these days in the newspaper business that shares in the New York Times Co. on Friday slumped to a low of $3.99, less than the price of the Sunday paper. 
 

While many people often speak about the value of social media, there are also dangers that we must be aware of.  A competitor recently “friended” me on facebook, and then contacted nearly all of my friends in an attempt to send them information on his agency.  Similarly, LinkedIn and other networks are dreams come true for recruiters, competitors and the like.  So be careful with your public contacts.  Risks and reward should both be considered when participating in new social media platforms.
 

Ronn Torossian

5WPR

The definition of Public Relations is rapidly changing to mean many things to many different folks: media relations, marketing, social media and many other things.  I spoke at a great event to a few hundred people at The Princeton Club this week on the power of networking, and naturally, on-line networking came up.  The question arose of how to meet people, deal with people you meet online, etc.

I don’t believe that people (particularly successful people and executives) maintain enough privacy on Facebook, Twitter, etc.  Often times, internal staffers and friends ask me detailed questions about blog postings.  It’s information I often can’t and won’t share, because PR for me is not an academic exercise but a profession.  I have to keep secrets, and as I have said before, my blog is biased toward my clients, my interests, etc.

I don’t post personal information on social network sites, because I don’t believe my staff or clients should know if I am out till 4 AM.  My “friends” online are contacts – not necessarily people I share intimate thoughts with.  First and foremost, people are concerned about their interests.  If I am out at 4 AM, and G-d forbid, the next day at 9 AM we lose a client, may my staff see a connection?

I write this as another PR firm learned a painful lesson: one of their senior executives twittered insulting a client’s home city.  He got blasted en masse by the client (who cc’ed both the PR agency management team and internal management).

While Twitter is about honesty, a PR agency shouldn’t forget clients pay the bills.

Ronn Torossian
5WPR

This op-ed was published today in the BullDog Reporter:  
 
COMMUNICATIONS OF AN A.D.D GENERATION
By Ronn Torossian, CEO, 5W Public Relations

Yesterday, from 5 PM until 8 AM the following morning, I couldn’t reach one of my closest family members; someone I communicate with multiple times a day via email, SMS, and less often, by phone.  Contemplating a breaking and entering to her home after five of each, emails, texts and unanswered phone messages, and after a sleepless, worried night, she called and woke me with a simple explanation – “I didn’t feel well and turned off my phone at 5 PM to rest;”  simple and instant.  Yet in today’s age of communications within an Attention Deficit Disorder generation, untypical and scary.

Growing up in the Bronx in the mid-1980’s, there was a corner public phone bank adjacent to the park where all of the local kids took turns manning the phones as our parents would call and demand us home for dinner, or our friends would call to see who was there and what was up.  These calls were often our only communication for hours at a time.  Today, walk into restaurants, meetings, movie theaters or otherwise, and people are typing away, blackberries in hand, on chatting on their cell phones, too often oblivious to the person in front of them with whom they can communicate without the technology.

Owning a PR agency, I am perhaps more cognizant of, and surely guilty of the instant communication bug.  I often explain and even offer semi apologies to potential clients and new friends.  I carry my blackberry and like an addiction, must check it every few minutes; not to do so can mean missed media opportunities, or worse, a newswire quote which reads “couldn’t be reached for comment,” – which occurred recently when I didn’t call a reporter back within an hour.  The journalist also expected instant gratification, and when I finally did call back, it had already appeared on more than 80 websites.  Is this indeed life today?

People update their Facebook or Myspace statuses countless times a day instead of sitting face to face with actual friends.  We create identities online and befriend people who in reality we may not actually want to sit with, chat up or share anything with.  Is this authentic or flawed communications?

Similarly, as much of today’s news originates from the blogosphere, much of what we see on blogs today is biased rant.  The bloggers who make headlines are the ones who fancy themselves as progressive journalists, unbound from the conventions of traditional journalism, such as checked facts and arms-length objectivity.  This has become acceptable only because of this A.D.D. communication generation.  This communications generation now jumps so fast, fearful of being scooped or being behind the times; they accept the blogs, often devoid of facts, but indeed instant.

Along with those marketing-savvy bloggers come what is usually a small host of commentators who use pseudonyms, anonymous posts and the like without accountability in the comments section of these blogs. Some of these “followers” are not followers at all, but actually the hosts themselves, or shills planted by the host to say the things that, coming from the host, would damage his or her credibility. Yes, indeed it’s instant; but accurate or ideal? No!  However, that’s not required for an A.D.D. generation.

In this Attention-Deficient world, it is much harder to validate or check identifies.  The guilt is shared, whether it is the New York Times which last week ran a Letter to the Editor falsely blasting Carolyn Kennedy by someone thought to be the Mayor of Paris, or the teenager who killed herself because her teenage rivals’ mom mocked her endlessly pretending to be a cute teenage boy.   While today’s instant communications of email, SMS, Facebook and the like is instant, I believe it’s not authentic.  It’s raw but it’s not real, on so many levels.  It could be a husband texting a wife a quick answer to a simple question, or a client annoyed at an agency that doesn’t instantly reply to an email.

In the earlier days of professional communications, or PR, mail forced people to plan ahead with care.  It required thought, strategy and planning, something which today often is not available. Today it is hard to plan even a day, or an hour in advance, for if you don’t reply instantly there can be mass panic.  Instant gratification has become a double edged sword; what we do believing to be cutting edge, can also dull the sharpest blades.

One of my earliest bosses taught me to use the draft box for email when I was upset “Wait an hour or a day before you send that message” – I try to use that advice as much as I can.  Perhaps one of the lessons of the current recession is to be wary of the uber-quick – There will be many false messiahs in times such as this – Just as one cannot “get rich quick”, perhaps we should all try and slow down and be wary of anyone who requires instant communications. While instant communication can seem great, we must too be wary of only relying on instant rather than building longer, real bonds.  Face-to-face, or extensive real phone calls are much more real and valuable than blog commentating and Facebook profiles.

Of course, had I heeded that message, or considered for that someone else might be heeding it, I may have slept last night.  For tonight, I will only check my Blackberry two times during dinner instead of every five minutes – and dinner will hopefully last longer than ten minutes.

I read a thought provoking article today in Ad Age entitled “P&G Digital Guru Not Sure Marketers Belong on Facebook.”  It’s an interesting discussion about whether it’s possible to “monetize the real estate in which somebody is breaking up with their girlfriend.”  While the article’s scope deals mostly with Facebook banner ads, applications, and the like, the potential of Facebook is not merely limited to pay-per-click ads and kitschy games.  These social media networks are helping us find organic ways to communicate messages to target audiences.  But the possibilities raise many questions.

As an agency owner, I’m concerned about not only what is possible with social networks, but also who is responsible, both internally and externally.   (i.e. Who has overview and responsibility for the budget, and who will eventually own the space – PR agencies or ad agencies ? Neither? A mixture of the above?)

At 5WPR, we spend a considerable amount of time debating, internally, with consultants and with clients, about how to best maximize a client’s brand via social media. While I am not vested in advertising, this P & G expert is certainly raising some interesting points on where Facebook and other brands go.  A few things I am sure of:  there are few agencies with a real strategy to help brands monetize online, and even fewer companies out there with real fluent plans to succeed online.  Surely that will change in the near future.

Ronn Torossian

5W PR

I have always been a tremendous believer in niche marketing, both vis a vis building my business and day to day client work.

Last night I attended a religious event that reminded me of this fact.   The crème de la crème of young, wealthy Hebrew speakers in the US came out for an intimate 8-hour dinner last night, followed by a 5 hour ceremony today.  Meeting very successful people who believe in similar ideas and come from similar backgrounds as me, I felt the credence and value of niche marketing.

My firm develops a significant portion of business among niches.  For example, we are the only top 50 PR agency owned by anyone under the age of 45, so we focus on 45-and-under business owners.  We have grown quickly by becoming expert in many unique niches, whether the urban marketplace, a targeted mom and baby division, our extensive representation of physicians, a cache of beverage brands, or Israeli-owned businesses.  Of course, we also do a ton of generic business, but often times, winning accounts is about knowing about which niche of brands (or business owners) you can win, and positioning yourself as the leading expert in that niche.

While they may be smaller in comparison to the mainstream marketplace, many different niches taken together add up quickly.  Even without the benefits of economy of scale, profit margins can be higher.

Ronn Torossian

5W PR

So, had a lunch with a handful of staff members today.  We had an interesting discussion about social media and how they use it: 

Someone made a very wise comment about using Twitter and the value of passively reading comments and thoughts of reporters and writers. He said, “If you had the chance to sit at a bar and silently listen to 100 Reporters talking, would you? That’s Twitter.”

Also we had a discussion on using Facebook to research Reporters’ personal interests and other issues to better tailor pitches and approach.  Facebook, seemingly, can help break down barriers and stereotypes that reporters may have about PR people, as people with common interests are more likely to easily relate to one another.

People do business with people they like. Reporters are easier to pitch when better understood.In essence, there are many ways one can utilize social media today to become a better PR pro.

Food for thought.

Ronn Torossian

5WPR