ronn torossian hospitality public relations
Even if you only have one location – restaurant, bar, hotel and the like, public relations should be part and parcel of every day. There are some things you should be doing to keep your business in the minds of customers – both current and potential ones. Customer Service Before you start worrying about anything else, make sure that every person who walks through the doors of your establishment feels at home. Good customer service builds brand loyalty, but great customer service lets … READ MORE »
improving public relation strategy ronn torossian
One of the key factors to PR success is a plan, otherwise you won’t know whether you are accomplishing your PR goals. Decide on What You Want to Highlight If you decide on more than one thing you want to bring attention to or show your expertise, you might want to focus on just one at a time. Your focus might also have to do with what you want to accomplish using PR. Is your goal to establish your expertise, … READ MORE »
Don’t be ordinary. Be outstanding. Here’s how.
Public Relations is, at least in part, about standing out. You want your customers – your fans – to like you more and feel better about you than they do your competition. Doesn’t matter what line of work you’re in, this holds true. You want their attention, their affirmation, and their understanding. And, when you mess up, or it appears as if you may have made a mistake, you want the empathy that brings you the benefit of the doubt.
Rxbar reverses trend using new look
Inc. Magazine recently named Rxbar a winner of its 2017 Design Award, meant to honor entrepreneurs who invoke great design to build their brands. Rxbar got the nod for package design, which, as it turns out, is a big shift for a company that had been getting lost in the sea of competitive protein bars.
IBM reduces telecommuting options
A decade or two ago, thanks to the fast spread of WiFi and more disconnected work environments, telecommuting was all the rage. But, just as quickly as it began, one major American company has decided enough is enough. Working in your PJs is no longer okay with IBM, at least for a significant number of the company’s employees.
Tricks of the PR Trade for Social Media
Eons ago, public relations was largely focused on building relationships with journalists and the media. Today that focus continues, but it has become only a part of what PR agencies do to help their clients build their brands.  A large focus of PR today is to strengthen brands by building influencer status on social media.  Here are tried and true tricks of the PR trade, and tips for how to use them on social platforms.
Heineken vs. Pepsi: A Look at Brand Commentary on Social Issues
Companies take a risk when they decide to comment on social issues.  When done right, companies can make genuine connections with existing and potential customers.  When done wrong, companies can turn off their audiences, which can lead to drops in sales, smeared brand reputations, and negative press.
Our Take on the Latest PR Crises
Throughout the past month, the executives at 5W have repeatedly been approached by the media for our opinions on the major missteps made by a variety of widely recognized brands.  Here’s a quick debriefing on the latest big brand scandals, and our take on each.
Here's Why Fox Had to Fire Bill O'Reilly
I recently spoke to NBC about Fox News Channel’s firing of Bill O’Reilly, which stirred up the public’s interest and indignation.
Vinyl Comeback Making Record Stores Pay Again
They say if you wait long enough, everything old will become new again. That certainly seems to be the case with vinyl records. From ubiquitous music providers to coasters to conversation pieces and decorative items, records have evolved a lot as time, and music fans have changed. A few years back, collectors and vintage audio niches caught the interest of the record biz, who started producing even current acts on vinyl again. But, at that point, it was still more novelty than cash … READ MORE »