On the day of the Colorado shooting massacre, a certain advocate for firearms rights tweeted what could possibly be called the most misunderstood, and worst timed tweet in the history of social media. The world had just learned of the deadly shooting in Colorado when the Twitterverse exploded after the firearms advocate Tweeted this:

“Good morning, shooters. Happy Friday! Weekend plans?”

Absolutely nothing wrong with that, right? The content was positive, topical, and asked a question. Ordinarily, that hits on three of Ronn Torossian’s rules for a great tweet. Except, Torossian has four rules. The tweet ignored the final rule completely. Innocently … but completely.

Timing.

You need to understand the context into which you are launching your missives. Don’t just fire it out there. Realize you are sending it into a very specific context. In this case, the context was a nation that was watching videos of families who had just learned their loved ones had been gunned down in cold blood by a crazy person.

They were NOT in the mood to read a cheery message about guns at that particular moment. So, they freaked out.

Looking back, some – many, in fact – said the reaction to this innocent tweet went far overboard. That there was no insult intended, and that the author of the tweet had no knowledge of the events.

Okay, fair point, but an equally fair point is akin to the rule that “ignorance of the law is no excuse.” To whit, ignorance of the context into which you are tweeting is no excuse for making such a colossal social media faux pas.

Torossian warns: people tend to act like social media is a vacuum, because they are often alone when they are tweeting. They text things they would never say out loud in public … and they do so without realizing they really are shouting it to the general public.

Torossian suggestions caution when interacting on social media. And always remember ALL FOUR rules.

 

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Ronn Torossian is the Founder & Chairman of 5W Public Relations, one of the largest independently owned PR firms in the United States. Since founding 5WPR in 2003, he has led the company's growth and vision, with the agency earning accolades including being named a Top 50 Global PR Agency by PRovoke Media, a top three NYC PR agency by O'Dwyers, one of Inc. Magazine's Best Workplaces and being awarded multiple American Business Awards, including a Stevie Award for PR Agency of the Year. With over 25 years of experience crafting and executing powerful narratives, Torossian is one of America's most prolific and well-respected public relations executives. Throughout his career he has advised leading and high-growth businesses, organizations, leaders and boards across corporate, technology and consumer industries. Torossian is known as one of the country's foremost experts on crisis communications. He has lectured on crisis PR at Harvard Business School, appears regularly in the media and has authored two editions of his book, "For Immediate Release: Shape Minds, Build Brands, and Deliver Results With Game-Changing Public Relations," which is an industry best-seller. Torossian's strategic, resourceful approach has been recognized with numerous awards including being named the Stevie American Business Awards Entrepreneur of the Year, the American Business Awards PR Executive of the Year, twice over, an Ernst & Young Entrepreneur of the Year semi-finalist, a Top Crisis Communications Professional by Business Insider, Metropolitan Magazine's Most Influential New Yorker, and a recipient of Crain's New York Most Notable in Marketing & PR. Outside of 5W, Torossian serves as a business advisor to and investor in multiple early stage businesses across the media, B2B and B2C landscape. Torossian is the proud father of two daughters. He is an active member of the Young Presidents Organization (YPO) and a board member of multiple not for profit organizations.