How much consumers engage with a brand’s content largely depends on the company selecting the right content marketing strategy. Since marketing teams spend about a third of their budgets on content creation that ranges from content marketing, advertising, sales collateral to product marketing, they have to make sure they’re choosing to go with the right strategy that will yield the right benefits for the company.
However, despite a big chunk of the marketing budget being spent on content creation, less than half of all marketing teams actually have a clearly defined strategy. And yet, attracting the attention of the consumers, acquiring them, and retaining them is largely based on that strategy.
Currently, one of the most popular content creation strategies, which is set to become even more prevalent in the coming months and years is video content, and more specifically, personalized video content. This type of content can efficiently have the customers take the next action in their buying journeys.
Not only do personalized videos improve customer engagement, but they’re also a great tool for companies to have the target audience turn into returning customers.
These types of videos should be used to address a certain need or a pain point in the consumer’s buying journey, either by creating a strong emotional connection with them or by giving them valuable information.
Personalized videos tend to work well when the viewer is already familiar with the company. Additionally, these videos are different from traditional videos or targeted videos. Companies can use these types of videos to either improve or strengthen the existing relationship with the consumers. But because they are highly personalized, they should only be used with current customers.
For example, when Adidas wanted the audience to remember the 30-year collaboration with the Boston Athletic Association, while the brand was a sponsor of the Boston Marathon, it filmed all of the participants in the marathon throughout different points along the course, and then sent every single one of them a personalized video about a day later.
The open rate for the emails with those videos was 113% more than the baseline for the brand, while the clickthrough rate to the company’s website ended with a big increase in apparel sales.
When developing a campaign, the marketing teams already have a specific action in mind they want the consumers to take, to reach a company goal. Personalized videos can be used to steer the audience toward that desired action. And the video content should be created with the buyer’s journey and the goal in mind beforehand, to make sure the company receives the desired results.
As with the previous example, Adidasd wanted to commemorate the long-standing collaboration and did so by eliciting an emotional response from the consumers, while raising brand awareness and leading them to make a purchase that they’d remember for years to come.
Finally, when companies are looking to create personalized video content, they first have to collect a lot of high-quality customer data. They then have to mix this information with some general information about the consumers, before creating a video that has a perfect mix of personalization and generalization.
This way, the consumer won’t be put off by being shown a video that’s irrelevant, or a video that’s too personalized, leading them to wonder what type of information the company has collected.