Self-Driving Car Industry has a PR Problem

For the driverless car industry, last year was a boon for technology breakthroughs- and a disaster from a public relations perspective.

An experimental Uber driverless car ran over and killed a woman walking her bicycle across an Arizona highway. The vehicle’s “safety driver” was presumably otherwise engaged.

Then, a US Senate bill that would have opened the (garage) door for hundreds of thousands of robot cars on American highways stalled, due, in part, to safety concerns.

At the same time, industry leader Waymo announced it was slowing the roll-out of its long-planned driverless taxi service near Phoenix, choosing instead to limit the service to several hundred handpicked customers and- in a move that seems to defeat the purpose- keep human engineers inside the car. It wasn’t long before the New York Times revealed Waymo vehicles were being attacked with rocks and knives.

Capping off the year with his characteristic flair, Tesla Chief Executive Elon Musk took it upon himself to appear on “60 Minutes” driving down a Silicon Valley highway behind the wheel of a Model 3. In the clip, he grins as he holds his hands in the air, asserting that the vehicle can drive itself. Critics were quick to point out that Tesla’s Autopilot is not, in fact, driverless technology, and that several people have been killed by using the technology improperly. Tesla’s own user manual instructs drivers to keep both hands on the wheel.

The industry, from a PR perspective, is floundering.

Enter, then, the Partners for Automated Vehicle Education (PAVE), a consortium of firms that includes in its ranks carmakers Audi, General Motors, Volkswagen, Toyota and Daimler; driverless technology companies Waymo, Cruise, Aurora and Zoox; and computer chip makers Intel, Nvidia and Mobileye.

PAVE’s self-proclaimed goal is to “bring realistic, factual information to policymakers and the public,” in the hopes that a better educated public will smooth the road ahead for the adoption of self-driving technology.

“We want to make sure that consumers and policymakers understand what’s real, what’s possible and what is rumor or speculation,” says Brad Stertz, head of government affairs in the US for Audi.

Others, however, are not as easily convinced. “A corporate coalition of technology profiteers claiming to focus on safety is akin to the tobacco companies telling us they have a safer way to deliver nicotine,” says Jack Gillis, executive director of the Consumer Federation of America.

Still other detractors say advocates for the industry should focus on improving actual safety, and adding safety technology to conventional vehicles, rather than focus on ”lobbying without lobbying”.

“Effective, advanced technologies are available today including automatic emergency braking, lane departure warning and blind-spot detection,” says Cathy Chase, president of Advocates for Highway and Auto Safety, “However, these technologies are typically only available in high-end models or expensive trim packages.”

Whatever the outcome, one thing is clear: if the industry is to have any success in the year ahead, a PR revamp should be a priority, not a sideshow.

-Ronn Torossian is the CEO and Founder of 5WPR.

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Ronn Torossian is the Founder, President and CEO of New York-based 5W Public Relations. He has overseen the company's rapid growth and expansion to the Inc. 500 list, as well as provided counsel to hundreds of companies, including members of the Fortune 500, Inc. 500 and Forbes 400. His work spans global interests, corporate entities, high-profile individuals, regional business entities, government agencies and academic institutions - both on routine public relations matters and extremely sensitive issues. One of the foremost public relations experts in the U.S., Torossian is known for his aggressive, results-focused orientation, as well as his close working relationships with members of the media, influencers, decision makers, politicians and celebrities. At 5W Public Relations, Torossian's client experience has included programs for Coca-Cola, Microsoft, Anheuser-Busch, Barnes & Noble, Cantor Fitzgerald, IHOP, McDonald's, Evian, EDS, VeriSign, XM Radio, Seagram's, The Loews Regency, Bad Boy Worldwide Entertainment, Marriott Hotels, Vail Resorts, Pamela Anderson, Snoop Dogg, the Government of Israel, and others. Referred to by The New York Post as a "publicity guru," by Fox News as a "high-powered PR CEO," by Tyra Banks as a "crisis management guru," and by CNN as "a leading PR expert," Torossian is regularly featured in and quoted by the media, including by CNN, Fox News Channel, MSNBC, NBC, The New York Times, and others. CBS National News said "Ronn Torossian knows spin," and a New York Times feature story on Torossian referred to him as "The consummate hard-driving, scrappy NY publicist." Earlier in his career, Torossian was a Vice President/Group Director for one of The InterPublic Group's (IPG) largest PR agencies, where he was responsible for significant client growth and successful client programs, including work for Clinique, Fox News Channel, DHL, Hard Rock Café and others. A resident of Manhattan’s Upper West Side, Torossian was named to the Advertising Age "40 Under 40" list, PR Week's "40 Under 40" List, is a regular lecturer at universities and conferences, a member of Young Presidents Organization (YPO) and a board member of numerous non-profit organizations.