Amidst the unfolding story of Carnival Corporation, the US-based parent of the operator of the Costa Concordia and their crisis communications strategy (and news that they hired a crisis pr agency), the following book excerpt from my recently released PR Book, “For Immediate Release” unfolds how Carnival successful handled a previous disaster:
The November 2010 crisis of Carnival’s Splendor cruise ship is a great example of out-in-front crisis communication. A technical malfunction on board the cruise ship … READ MORE »
The crisis of Carnival’s “Splendor” cruise ship was apparently a malfunction that resulted in 3,300 people stuck for 72 hours with limited food, challenging hygienic conditions, and without electricity. It was no one’s fault, yet surely constitutes a Public Relations crisis for Carnival Cruise Lines. I stand up and say hats off to Carnival for how they handled the PR surrounding the crisis.
Despite countless negative headlines, it is necessary to remember that there is no amount of publicity or spin which can … READ MORE »
(As Published In The Washington Post at: http://voices.washingtonpost.com/politics/blog-network/2010/10/pr_advice_for_brett_favre.html )
I haven’t spoken to or met Minnesota’s Quarterback Favre, but if he calls, I would tell him he needs to speak up, and damn quickly. I would remind him that large portions of the Tiger Woods hysteria could have been avoided had Tiger stood up quickly and taken responsibility, which he failed to do until months later. It’s a mistake in PR and crisis communications to keep silent during the heat, … READ MORE »
Ronn is the CEO of 5WPR and author of best selling PR book, For Immediate Release: Shape Minds, Build Brands, and Deliver Results with Game-Changing Public Relations, and a regular contributor to Fox News, Huffington Post, Business Insider, Insights Wired, Everything-PR and more.