audience persona

When pushing out content that potential customers of a brand will see, how much thought are you putting into the message? Sure, there is the part of the process that involves writing copy — but what sort of voice does this copy have? Without taking the time to consider the audience that is viewing the content and how they may connect with the tone, marketing risks falling flat or appearing tone-deaf.

Consider this example. Sarah is a marketing coordinator for a mid-sized company that markets a new community platform for athletes. Intended to be a social media platform with a bit more content for audience members to consume, Sarah is tasked with reaching new users and enticing them to join the platform. She spends hours crafting copy and sourcing imagery, writing blog posts, and recording video testimonials. She’s excited to start pushing out content.

But when she begins posting the content she’s created, she’s a bit disappointed in the results. Her boosted posts and paid search ads aren’t really converting, and website traffic is down. Sarah feels she’s ticked all the boxes for her content, so why isn’t it working?

While several factors are always in play when it comes to marketing, Sarah did miss one element that was crucial to success: defining an audience persona.

Audience personas are essentially “fake” customer profiles that brands create based on market research. These personas often help marketers craft content that truly speaks to this individual, who presumably shares several characteristics with a broad number of target consumers. When choosing a tone and a message, having audience personas can help more specifically define this message so that it has a stronger chance of connecting.

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An example of an audience persona that Sarah could have created could be a millennial CrossFit athlete who has been training in the sport for a couple of years. This person is not a professional, nor is she an expert, but she does take CrossFit seriously. She enjoys finding new workouts to try and also appreciates the camaraderie offered by the group element of the workouts.

By crafting a strong audience persona, Sarah can now build content that speaks to this fictional person. For example, content that stresses the community aspect of the new platform may speak more strongly to this person. Content that is geared towards professional CrossFit athletes who go to competitions every weekend may not resonate as strongly with this person.

In the process of creating audience personas, the message that marketing content must take on may become more clear. Of course, the other potential here is for content to be too targeted, too specific, and therefore exclusive. This is why creating multiple audience personas to fit a wide range of personalities that can be found within a brand’s target demographic is often a good solution. While this process is time-consuming, it can be very useful in honing in a marketing strategy that perhaps was struggling to find direction before.

Creating audience personas can help brands who are having trouble connecting with their target audience. This practice brings marketers onto the same level as their targets, allowing them to think more clearly about how content connects with consumers. This crucial step will prevent wasted budgets and time on marketing that fails to evoke a response from the audience.

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Ronn Torossian is the CEO and Founder of 5W Public Relations

5wpr ceo ronn torossian


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Ronn Torossian is the founder and CEO of 5W Public Relations, one of the largest independently-owned PR firms in the United States. With over 20 years of experience crafting and executing powerful narratives, Torossian is one of America's most prolific and well-respected Public Relations professionals. Since founding 5WPR in 2003, he has led the company's growth, overseeing more than 175 professionals in the company's headquarters in midtown Manhattan. With clients spanning corporate, technology, consumer and crisis, in addition to digital marketing and public affairs capabilities, 5WPR is regularly recognized as an industry leader and has been named "PR Agency of the Year" by the American Business Awards on multiple occasions. Throughout his career, Torossian has worked with some of the world's most visible companies, brands and organizations. His strategic, resourceful approach has been recognized with numerous awards including being named the Stevie American Business Awards 2020 Entrepreneur of the Year, the American Business Awards PR Executive of the Year, twice over, an Ernst & Young Entrepreneur of the Year semi-finalist, Metropolitan Magazine's Most Influential New Yorker, and a 2020 Top Crisis Communications Professional by Business Insider. Torossian is known as one of the country's foremost experts on crisis communications, and is called on to counsel blue chip companies, top business executives and entrepreneurs both in the United States and worldwide. Torossian has lectured on crisis PR at Harvard Business School, appears regularly on CNN & CNBC, was named to PR Week's "40 under Forty" list, is a contributing columnist for Forbes and the New York Observer, and his book, "For Immediate Release: Shape Minds, Build Brands, and Deliver Results With Game-Changing Public Relations" is an industry best-seller. A NYC native, Torossian lives in Manhattan with his children. He is a member of Young Presidents Organization (YPO), and active in numerous charities.