Medical Industry Public Relations

The medical industry involves many different parts and options – there’s big pharma, hospice, practitioners, and more. Here let’s look at public relations for physicians and other healthcare providers.

Family doctor didn’t have to worry in the past so much about public relations, it was more about keeping current with advances, doing a good job, and building a reasonable bedside manner. Over the last several years much has changed. As people – patients – turn more to the internet and social media, physicians too must jump on that wagon. Running a successful practice or clinic is so much more than putting out a shingle in the center of town.

Beyond the patients, there’s also working medical magic with insurance companies, government agencies, hospitals, drug companies, and other ancillary markets. Building alliances and affiliations can fill waiting rooms on a regular basis. But it’s still a lot about the quality of service and the ability for patients to pay their portion of the bill.

The big trick is getting the news out to others when you fit the perfect physician ideal. What can you and your staff do to make your work better known in the community and surrounding areas? It’s more than bumper stickers or metallic signs on all the vehicles driven by you, your family, and your staff.

Take a look at what your clinic can offer to the community as well as what is needed. Contact your local paper or radio station to see if there are events you can help sponsor or support such as a community emergency preparedness fair or groups you can talk with about their medical concerns – a women’s garden club might be interested in the signs and symptoms of breast cancer or what to be aware of when a hysterectomy could be necessary. Talking with the PTA about what to signs are common in child abuse could be another possibility. All of these introduce you to more members of the community and media.

For health-related events, offer to write an advice or information article – there are always people who need more help with issues such as heart attacks, strokes, cancer, diabetes, and Alzheimer’s. Additionally, keep giveaway items related to these types of issues for such occasions.

When treating patients that face longer recovery efforts, institute something fun to celebrate the occasion of the completion of their treatment. One office uses a large gong and has the patient bang it with the wand when they are pronounced whole. It’s a quick, easy, cheap, and exhilarating way to acknowledge the effort that lasted months or weeks.

What ways can you think of that would work in your practice? If you have an idea, talk it over with your staff and give it a try. It could be just the way to introduce you to more people and let them get to know and trust you as well.

Ronn Torossian is the Founder and CEO of the New York based public relations firm 5WPR: one of the 20 largest PR Firms in the United States.

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Ronn Torossian is the founder and CEO of 5W Public Relations, one of the largest independently-owned PR firms in the United States. With over 20 years of experience crafting and executing powerful narratives, Torossian is one of America's most prolific and well-respected Public Relations professionals. Since founding 5WPR in 2003, he has led the company's growth, overseeing more than 175 professionals in the company's headquarters in midtown Manhattan. With clients spanning corporate, technology, consumer and crisis, in addition to digital marketing and public affairs capabilities, 5WPR is regularly recognized as an industry leader and has been named "PR Agency of the Year" by the American Business Awards on multiple occasions. Throughout his career, Torossian has worked with some of the world's most visible companies, brands and organizations. His strategic, resourceful approach has been recognized with numerous awards including being named the Stevie American Business Awards 2020 Entrepreneur of the Year, the American Business Awards PR Executive of the Year, twice over, an Ernst & Young Entrepreneur of the Year semi-finalist, Metropolitan Magazine's Most Influential New Yorker, and a 2020 Top Crisis Communications Professional by Business Insider. Torossian is known as one of the country's foremost experts on crisis communications, and is called on to counsel blue chip companies, top business executives and entrepreneurs both in the United States and worldwide. Torossian has lectured on crisis PR at Harvard Business School, appears regularly on CNN & CNBC, was named to PR Week's "40 under Forty" list, is a contributing columnist for Forbes and the New York Observer, and his book, "For Immediate Release: Shape Minds, Build Brands, and Deliver Results With Game-Changing Public Relations" is an industry best-seller. A NYC native, Torossian lives in Manhattan with his children. He is a member of Young Presidents Organization (YPO), and active in numerous charities.