Crisis PR

96 Articles
Happy customer and smiling saleswoman shaking hands, building strong relationships

Keeping it Personal with Customers

Famed American poet Walt Whitman said it best, “Nothing endures but personal qualities.” Whitman wrote that over 200 years ago. Performance marketing agency Merkle teamed with research firm Marketing Dive which conducted

Distraught woman staring at her Peloton bike represents consumer dissatisfaction and marketing missteps

The Real Problem with Peloton’s Ad

A young mother exercises on a stationary bicycle in the comfort of her home and the internet erupts. Why? Perhaps this is a question that the fitness equipment company, Peloton, is wrestling with at this exact moment. P

A diverse group of counselors engaged in a training session on crisis assessment

Assessing Potential Crisis Counselors

No matter the industry, your brand is likely to face some form of PR crisis at one time or another. Surround yourself with the right people, and you stand a far greater chance of riding the wave and surviving the damage

A person reviewing a checklist, preparing for potential emergencies or challenges

Do You Have a Pre-Crisis Checklist?

Crisis communications is a key aspect to public relations. Crises will come, and, usually, they will come unexpectedly. But that doesn’t mean you should not be prepared. In fact, if you want to achieve the optimal resol

Autonomous vehicle sensors perceive environment, addressing public perception and trust challenges

The Self-Driving Car Industry has a PR Problem

Self-Driving Car Industry has a PR Problem For the driverless car industry, last year was a boon for technology breakthroughs- and a disaster from a public relations perspective. An experimental Uber driverless car ran

A stylized, fiery Harvard University logo amidst a burning public relations disaster

Harvard Latest University to Respond to PR Fire

It’s still so early in this year’s college term, the incoming freshman still don’t know their way around campus, but the communications teams at some of the most prominent colleges in the country have been hard at work

A symbolic visual of a swirling, out-of-control consumer public relations crisis

Consumer PR Crises That Spun Out of Control

In many cases, a PR crisis happens as a result of something someone already said or did, but there are times when the consumer public can watch a PR catastrophe happen in real time, experiencing the chaos as one bad dec

Las Vegas Mandalay Bay casino resort faces backlash after suing shooting victims

Mandalay Bay Sues Shooting Victims. Blowback is harsh.

As incendiary headlines go, this one is tough to beat. Apparently, the owner of the Mandalay Bay Hotel in Las Vegas has filed a lawsuit against more than 1,000 victims of the mass shooting that took the lives of 58 peop

Fred Savage accused of battery and misconduct on set by multiple women

Fred Savage Accused of Battery

Fred Savage is known for his roles on multiple different television programs, most recently the canceled Fox series, The Grinder. But it’s not Savage’s acting roles that has him in the headlines these days. A former cost