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How Delta Airlines Mastered Travel PR with Crisis Management and Community Engagement

Ronn Torossian·February 9, 2025
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Delta Airlines navigating a crisis, showcasing effective PR and community engagement strategies

About the Author

Ronn Torossian

Ronn Torossian

Founder & Chairman, 5W AI Communications

Ronn Torossian is the founder and chairman of 5W AI Communications, the AI Communications Firm. He is the publisher of Everything-PR and the author of two best-selling editions of For Immediate Release. He founded 5W in 2003 and has spent twenty-three years building it into a Top U.S. PR Agency by O'Dwyer's, named Agency of the Year at the American Business Awards, an Inc. 500 honoree, a 2026 Top Place to Work in Communications by Ragan, and a Digiday WorkLife Employer of the Year.

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