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636 Articles

Illustrating various customer service touchpoints through a journey map, highlighting key interactions

Customer Service Touch Point

June 22, 2020

IBM's pivot on AI in policing, raising questions about data and privacy

IBM Shifts Conversation on AI in Law Enforcement

June 22, 2020

James Bennet and Tom Cotton: The New York Times op-ed shake-up

Times Leadership Shaken Up Over Cotton Op-Ed

June 18, 2020

Macy's bags and shopping carts indicate revived department store sales

Macy’s Numbers Signal a Department Store Comeback

June 15, 2020

Diverse hands collaborating around a central plant, symbolizing growth and teamwork leadership

Leadership Styles in PR

June 12, 2020

Lawyer speaking to media, microphones capturing interview, courtroom in background, legal communication strategy

Litigation PR: Media Helps

June 11, 2020

Uber Eats app highlighting Black-owned restaurants, addressing race and representation in business

Uber Eats' June 2020 Black-Owned Restaurant Push — A Commercial Pivot in a Social Moment, Read Back in 2026

June 8, 2020

Person awakening to an alarm clock, illustrating the sudden start of a crisis

What Happens When You Wake Up to A Crisis?

June 1, 2020

Giant hand shoves a dark-skinned man in VW's controversial, purportedly racist ad

VW Apologizes for “Tasteless” Video Some Called “Racist”

June 1, 2020

Michael Jordan in a Bulls jersey, dribbling a basketball, topic of the flu game allegations

Pizza Maker Responds to Jordan’s “Flu Game” Allegations

May 28, 2020

Grave professional delivering tough news empathetically, showing concern and sensitivity

Delivering Bad News

May 19, 2020

United Airlines jet on the tarmac, signifying difficult airline industry staffing changes

United Airlines May 2020 Layoff Memo — The COVID-Era Labor Communications Model

May 11, 2020