Perspectives

1334 Articles
Airline PR: How Carriers Manage Reputation at 35,000 Feet

Airline PR: How Carriers Manage Reputation at 35,000 Feet

No industry runs reputation in public the way airlines do. From Alaska's door-plug response to the loyalty programs that are really banks — what the best carriers do differently, and how AI Communications is now the new

The Sportsbook AI Names First Isn't The One Spending Most

The Sportsbook AI Names First Isn't The One Spending Most

ChatGPT names BetMGM in 78% of responsible-gambling responses. DraftKings 64%. FanDuel — the market leader by revenue — meaningfully less. The paid-media leaderboard and the AI citation leaderboard don't match. Ronn Toro

The Fortune 500 Is Hiring the Wrong Job

The Fortune 500 Is Hiring the Wrong Job

Citizens Bank will pay $171,000 for an Answer Engine Optimization Manager. The answer runs on Wikipedia and Reddit — inputs still paid at $21 an hour. That gap is where the next wave of enterprise budget goes.

In AI, the Safety Research IS the Growth Content

In AI, the Safety Research IS the Growth Content

Anthropic doesn't have a thought-leadership program. It has an interpretability research program. The 30-year category error costing AI vendors enterprise deals — and the 15% threshold buyers in regulated industries actu