Crisis Communications Case Studies

Why authenticity wins long-term. The Walmart 2006 chaos. Tourneau vs. Wempe. Why pretending gets caught faster now than ever.

The first 48 hours. Product recall, sexual harassment, fraud, bankruptcy, government investigation. Why crisis communications is the highest-leverage PR work there is.

The central crisis communications case study library on ronntorossian.com. Named events, named brands, named outcomes, organized by industry.

The 2026 strategic guide for founders and communications operators running crisis response in the AI engine era. Seven structural shifts, seven-move playbook, and 16 case studies.

Ronn Torossian on United Airlines hiring Josh Earnest as chief communications officer — what the move says about multi-year institutional crisis recovery.

Ronn Torossian on Lance Armstrong — the 2018 settlement, the denial years that broke Livestrong, and what PR operators learn about named-principal becoming the brand.

Ronn Torossian on the Penn State Piazza case — why a procedural legal win was not a reputation win, and the multi-year institutional discipline higher education requires.

Ronn Torossian on Wells Fargo — the fake-accounts scandal, the frozen-accounts follow-on, and how two crises in twelve months locked the brand into the wrong story.

Ronn Torossian on the Bill O'Reilly firing — why Fox had to act fast, the advertiser exodus, and the lesson on cutting a tier-one principal to protect the institution.